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Job description
Job OpportunityFYZICAL Therapy & Balance Centers is seeking a Full-Time Client Care Specialist to join us at our new Collegeville, PA clinic. Our Client Care Specialist works closely with the clinical team, coordinating patient care and providing a seamless experience for new and existing clientele. This role requires exceptional critical thinking skills, attention to detail, and a sincere desire to help our patients achieve a better quality of life. Excellent customer service, both in person and over the phone, and a welcoming personality are essential for success. As the first point of contact, the Client Care Specialist creates the standard of patient communication and care and is vital to the success of our organization.Primary Responsibilities Include:Perform opening and closing procedures of the office each daySchedule and enter appointment dates and times into computerized schedulerGather all intake information and enter patient into the EMRCompile and manage the Referral Conversion Report (DMR)Record when appointments have been filled or canceledDocument reasons for cancellation or reschedule and inform treating therapistTelephone patients to remind them of initial appointmentsGreet and direct patients, salespeople, referral sources, and visitorsAnswer telephone and respond to inquiry or direct caller to appropriate personnelAssist with other medical office needs, including receiving and posting payments for services providedReconcile all payments for deposit each dayAdhere to company's policies and procedureAdhere to company's values statement and social contractOther duties as assignedSuccessful Candidates Must Have:High school diploma or equivalentMust be at least 18 years of ageValid driver's license and reliable transportationExceptional communication skills and ability to develop lasting relationships with clients, vendors, and colleaguesExperience with insurance verification (copays, deductibles, authorizations), creating fiscal responsibility documents, building patient profiles, and HIPAA compliance is preferredExcellent time management, organization, and communication skillsProficiency in Microsoft Office productsAbility to oversee multiple tasks with easeAbility to work efficiently & effectively in an autonomous environmentMust be initiative-taking with a willingness to learn and help coworkers when necessaryPositive and empathetic attitude with a strong work ethicTeam player who can work in harmony with othersIntegrity, compassion, and ambition
Worksite address
collegeville, PA, 19426, US
Who can apply
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