About this opportunity
HOM Furniture lists this Gabberts Service Coordinator opportunity in minneapolis, Minnesota. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Service Coordinator
Gabberts Design Studio and Fine Furniture is known for our reputation for design, quality products, and customer service. The legacy continues as we are looking for an energetic, detail oriented, customer focused Customer Service Coordinator to deliver superior service to our customers for years to come. This full-time position offers a consistent schedule located in our beautiful Bloomington location.
Responsibilities:
Provide a high level of customer service to our customers while navigating through a variety of service issues.
Build a heightened customer experience by building relationships with our customers while working through the issue at hand.
Actively problem solve with sales staff, vendors, delivery and operations staff and then take the necessary actions to resolve on the customers behalf.
Actively work service order reports to ensure efficient and effective communication to vendors and customers to prevent aged service orders.
Keep up to date with vendors and product knowledge.
Schedule deliveries, pick-ups, and service technician appointments.
Look up customer accounts, provide detailed notes, and communicate accurate and precise information
Effectively navigate internal inventory and purchase order screens
Provide support for delivery personnel and in home service technicians
Work and communicate cross functionally on improvements to current systems, policies, and procedures to enhance customer experience
Have the ability to multi-task in a fast paced working environment
Complete all other work or projects as assigned by management
Represent all of the HOM Core Values on a consistent basis.
Benefits
HOM Furniture offers its full-time employees a competitive benefits package.
20 Paid Days in 1st year for full-time employees
Medical and/or Dental Coverage
401(k) Employee Contribution Plan
401(k) Employer Matching
Employee discount
Career advancement opportunities and training
Pay on Demand - options for receiving earned wages
Requirements
Education:
Must be working towards or have a high school diploma or GED.
Experience: One year of related customer service experience.
Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
Other: Must be able to communicate effectively both verbally and in writing.
*Reasonable accommodation will be made for those who require it.
HOM Furniture is proud to be an equal opportunity workplace. Individuals seeking employment at HOM Furniture are considered without regard to race, color, religion, gender expression or identity, sexual orientation, national origin, marital status, age, creed, public assistance status, disability, membership or activity in a local commission, or any other characteristic or classification protected by federal, state or local law.
Worksite address
minneapolis, MN, 55420, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.