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Job description
Full-time
Job Category Org: Store General Manager
Company Description
One of the largest Franchisee in the tristate area. A company where People are first. We love our team members, and we create an environment where you can provide for your family and grow in the company.
Job Description
We're looking for an experienced and visionary General Manager to lead our operations at our Westwood location (100 Kinderkamack Rd.). As General Manager, you'll be the driving force behind our store's success, overseeing all aspects of daily operations while fostering a collaborative, customer-focused environment. This is your opportunity to showcase your leadership abilities, strategic thinking, and operational excellence in a dynamic, fast-paced setting where your decisions directly impact our team's performance and profitability.
Direct and oversee all store operations during assigned shifts, ensuring seamless execution of company policies and procedures at all times
Manage comprehensive cost controls, inventory management, and cash handling to optimize profitability and minimize waste
Lead, mentor, and motivate a diverse team of staff members, setting the example through exceptional work ethic, professionalism, and adherence to standards
Develop and implement staffing schedules that balance operational needs with team member availability and development opportunities
Monitor and analyze key performance indicators (KPIs) and financial metrics to drive data-informed decision-making and continuous improvement
Maintain rigorous food safety, health, and sanitation standards in compliance with all local and corporate regulations
Build and sustain strong customer relationships by ensuring exceptional service delivery and addressing customer concerns with empathy and transparency
Manage vendor relationships, coordinate product deliveries, and maintain optimal inventory levels
Develop and execute marketing initiatives and promotional strategies to drive sales and brand awareness
Conduct performance reviews, provide constructive feedback, and create career development plans for team members
Prepare and maintain accurate operational paperwork, reports, and documentation
Ensure store cleanliness, equipment maintenance, and a welcoming environment that reflects our brand standards
Identify opportunities for innovation and operational efficiency, implementing solutions that enhance productivity
Communicate transparently with upper management regarding store performance, challenges, and strategic recommendations
Qualifications
Required Skills and Competencies:
Proven leadership and team management experience with the ability to motivate and develop staff members
Strong analytical and problem-solving skills with attention to detail
Proficiency in financial management, budgeting, and cost control analysis
Excellent communication skills, both verbal and written, with the ability to articulate ideas clearly
Proficiency with point-of-sale (POS) systems and restaurant management software
Demonstrated ability to multitask effectively in a fast-paced environment
Strong organizational and time management skills
Customer service excellence and commitment to customer satisfaction
Conflict resolution and interpersonal skills with empathy and emotional intelligence
Decision-making ability with sound judgment and assertiveness
Proficiency in basic mathematics and financial calculations
Flexibility and adaptability to changing business needs and priorities
Required Experience:
Minimum 3-5 years of management or supervisory experience in a food service or restaurant environment
Proven track record of successfully managing P&L, inventory, and operational budgets
Experience training, coaching, and developing team members
Demonstrated success in achieving sales targets and improving profitability
Experience implementing and maintaining health, safety, and sanitation standards
Preferred Qualifications:
Experience in a multi-unit or corporate restaurant environment
Knowledge of marketing and promotional strategy execution
Experience with vendor management and supply chain coordination
Certification in food safety or ServSafe
Background in strategic planning and business development
Experience with performance metrics analysis and reporting
Education:
High school diploma or equivalent required
Associate's degree or higher in Business Administration, Hospitality Management, or related field preferred
Additional Information
PHYSICAL REQUIREMENTS , including, but not limited to the following:
Standing
Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".
Walking
Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.
Paperwork is normally completed in an office at a desk or table
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72" high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties.
Pushing
To move trays which are placed on dollies.
A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
During delivery of product, navigation of five or more flights of stairs may be required.Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Driving
Deliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
Driving Specific Job Duties
Deliver product by car and then to door of customer.
Deliver flyers and door hangers.
Requires
Valid driver's license with safe driving record meeting company standards.
Access to insured vehicle which can be used for delivery.
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Worksite address
westwood, NJ, 07675, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.