About this opportunity
Hong Kong Study Skills Research Institute lists this General Manager, Airport Customer Experience at American Airlines Kansas City, MO opportunity in kansas city, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
General Manager, Airport Customer Experience
Kansas City, MO
Responsibilities
Assesses and executes appropriate resources to optimize station performance
Monitors, reviews, and reports station performance
Establishes relationships through engagement, collaboration and inclusiveness with internal and external stakeholders
Coordinates closely with local airport authorities and government agencies to ensure organization priorities, objectives, and concerns are effectively represented
Manages scheduled, off‑scheduled and charter flight operations and meets performance goals
Acts as liaison between the company and various organizations
Evaluates, identifies, and recommends process improvement changes for a dynamic operational environment
Oversees, monitors, and controls budget and manages overall financial administration
Leads, motivates, and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service
Minimum Qualifications
Bachelor's degree in related field or equivalent work experience preferred
5 years airline operations experience
Track record of exceptional supervisory, leadership and motivational skills
Preferred Qualifications
3 years in supervisory or management capacity
Knowledge of managing an operating budget
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Applicable valid driver's license as required by local authorities, if applicable
Benefits
Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself—our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
Equal Opportunity Statement
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.
#J-18808-Ljbffr
Worksite address
kansas city, MO, 64101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.