About this opportunity
T3 Services Group lists this General Manager opportunity in albuquerque, New Mexico. Review the employer’s description below for duties, qualifications and application requirements.
Job description
For over 50 years B Carlson Heating, Cooling, & Plumbing has proudly served the Albuquerque community with trusted HVAC and plumbing services. We are known for taking care of our customers, supporting our employees, and creating a culture where people can grow and succeed.
We are looking for a General Manager who can lead the branch, inspire the team, and help take the business to the next level.
This is a high-impact leadership role responsible for driving performance across all departments while building a strong culture focused on accountability, customer service, employee development, and growth.
The Good Stuff
Competitive base salary $100,000-$150,000 plus a bonus plan
Medical, Dental, and Vision Insurance
Pet Insurance and more...
401k with 4% company match
PTO, Paid Holidays, Paid Wellness Time, and Paid Parental Leave
Company vehicle allowance
Opportunity to lead a growing business with strong local brand recognition
What You’ll Do
Lead the overall branch operation across HVAC, Plumbing, Customer Service, Dispatch, Tech / Install teams
Build and maintain a high-performing leadership team focused on accountability, employee development, and results
Create a strong culture through daily huddles, team meetings, 1:1s, coaching, and employee engagement
Partner with Recruiting to ensure strong hiring pipelines across all departments
Ensure all service, sales, installation, and operational processes are being followed consistently
Review daily pace reports, KPIs, department scorecards, and branch financials to identify opportunities and challenges
Manage the P&L and ensure departments are meeting revenue, margin, and efficiency goals
Maintain strong customer satisfaction, online reviews, and NPS performance
Resolve escalated customer concerns quickly and professionally
Partner with leadership on pricing, budgeting, vendor relationships, staffing, and growth initiatives
Oversee branch meetings, daily huddles, and weekly department meetings to ensure teams stay aligned and focused
Develop future leaders and build a management pipeline for long-term success
Champion the B Carlson brand and help create an outstanding experience for both employees and customers
What You Need
High School Diploma or GED required
Bachelor’s Degree in Business or related field preferred, but not required
5+ years of Operations Manager, General Manager, or senior leadership experience required
Prior experience in the home services industry is required
Experience leading multiple departments and large teams is required
Strong understanding of P&L management, KPIs, budgeting, and operational performance
Experience in a fast-paced, entrepreneurial environment
ServiceTitan experience preferred
Strong Microsoft Office skills, especially Excel and Word
Strong communication, leadership, coaching, and problem-solving skills
Ability to build culture, hold teams accountable, and develop future leaders
If you are passionate about people, performance, and creating a world-class customer experience, we want to talk to you.
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Worksite address
albuquerque, NM, 87101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.