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Job description
The IHOP Genaral Manager reports directly to their District Manager. The manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.
Responsibilities
Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
Managing the restaurant floor, focusing on regular contact with guests
Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits
Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas
Carrying our supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems
Completing all required reports and paperwork accurately and on time
Maintaining personnel files with appropriate employment and legal documents
Available to work days, nights and weekends
Benefits
Competitive Pay
Flexible Hours
Paid Training
Real Advancement Opportunities
Requirements
High school diploma or equivalent experience
Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests
Basic computer skills including Email, MS Excel, MS Word is a plus
The above is not an all-inclusive job description
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Worksite address
albuquerque, NM, 87101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.