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Job description
As the leader of the showroom, you will be part of a diverse leadership and sales team , who you will inspire and motivate each day. You will align the entire team on driving sales , providing an excellent client experience , building strong talent and ensure the showroom operates efficiently and effectively. Your ability to combine entrepreneurial spirit , passion for the brand and knowledge of the luxury/retail business with organizational skills to manage the showroom will greatly influence the client and associate experience.
As a Showroom Sales Manager you will also provide input on merchandising , marketing , and client relationship strategies. Your presence daily on the showroom sales floor will provide you the opportunity to understand the business on the front line , and you will have the opportunity to use the insights to improve your showroom’s business. You will help shape and execute showroom strategies to build trusting relationships with clients and associates, to drive revenue. In addition, you will be accountable for ensuring appropriate communications are cascaded throughout the team.
To succeed in this role, you are willing to lead by example and with integrity , collaborate , be intellectually curious , strategic , lead through ambiguity and change and results oriented . You will be responsible for the end-to-end management of the showroom and its team, including labour and supply budget.
Our team mission is passionately conveying the vision of Giorgio Armani.
Duties & Responsibilities
Inspire sales team to drive revenue to achieve or exceed sales plans and profitability expectations for the showroom
Create and execute strategies and associate goals to maximize showroom sales and create action plans to meet commercial objectives
Leverage awareness of market, competitors and local client activation strategies to analyze business relative to competitive landscape and local trends
Provide input into merchandise strategy based on local needs to support sales strategies
Develop new business relationships through meetings and networking outside the showroom
Coordinate outside sales presentations with trade partners and industry leaders
Seek new trade clients through industry research and ‘cold call’ outreach
Network with key trade industry partners and competitors to maximize client database.
Sustain a constant knowledge of the home furnishings and interior design industries and be able to speak clearly and intelligently to new trends and products
Excellence in Client Experience
Build exclusive, long-lasting, trusting relationships with clients by leveraging Client Relationship strategies to ensure reachability expectations are met
Promote a client centric sales experience that is representative of the brand, achieves lifestyle sales opportunities and repeat business achieving Key Performance Indicators (KPIs) i.e. seasonal refresh, gifting, multiple homes, etc.
Ensure team is establishing connection with clients in line with brand and selling ceremony expectations (Client Journey) to build relationships and drive client retention
Responsible for aligning team on in-showroom execution of OMNI channel and client initiatives
Monitor all details and developments of special orders, along with shipping and delivery of product, to ensure the close of a sale and complete client satisfaction
Carefully monitor client purchase histories, ensuring correct bookkeeping and maximizing suggestive selling.
Partner with other Giorgio Armani client advisors to ensure cross-branding sales opportunities
Talent Management
Responsible for creating and maintaining a positive and energetic team culture, with a strong leadership team and high performing sales team
Motivate team through positive feedback and celebrate individual/team accomplishments
Lead Talent Acquisition for showroom, proactively recruiting and identifying candidates that reflect our expectations of client experience and brand, ensuring a strong Succession Plan is maintained
Responsible for the end-to-end Associate experience, ensuring onboarding to off boarding and all phases in between are managed to standard. Focused attention on implementation and follow-up on all training programs, including Product Knowledge and Client Service
Establish a frequent cadence for reviewing associate performance and take thoughtful action to quickly hold associates accountable for results in partnership with Human Resources
Visual
Ensure visual merchandising and presentation reflects brand standards and compliance to directives
Plan, direct, and implement all corporate merchandising directives
Analyze product results across all departments to evaluate successes and opportunities, and action plan to drive growth or course correct where needed in partnership with Visual Leadership and Vice President of Armani/Casa.
Ensure the showroom is neat, clean and organized and reflects the correct visual image
Operational Excellence
Accountable for operational excellence, including achieving Inventory targets
Responsible for effectively communicating with appropriate business partners, as it relates to inventory matters (capacity, allocation and logistics)
Ensure up-to-date permits and inspection certificates are available in-showroom
Ensure proper and efficient maintenance of all back of house systems inclusive of receiving stock shipments, transfers, markdowns and handling of defective merchandise
Ensure the compliance of all company policies and procedures
Expense Optimization
Accountable achieving showroom Profit & Loss results, specifically revenue and labour expense
Manage showroom schedule ensuring talent is planned to drive sales and meet client experience needs
Share insights based on analytics to influence showroom budgets and staffing structures
Leadership
Set the example and deliver a strong client experience, achieving sales targets through the sales team
Lead the team that delivers the experience, every day with every visitor. Acts as the ambassador for the brand and sets this expectation for each of the associates. Creates brand awareness, motivates people, and delivers financial results.
Qualifications & Skills
Minimum Five (5) years of experience in similar retail management field
College/Post-Secondary degree preferred
Experience with buying & merchandising is preferred
Excellent communication (verbal and written) skills and the ability to influence partners and motivate direct reports
Demonstrated experience in executing Sales Management Trainings and Presentations
Proficiency with Retail Systems and Office programs, i.e. Excel, Word and PowerPoint
Open availability and able to work a flexible schedule, including holidays, nights and weekends
While not required, Italian, Spanish, French, Mandarin or other language skills are considered a strong asset
Ability to travel when required, both domestic and international
Strong organizational and problem solving skills
The appointed candidate will be offered a salary within the range of $120,000 plus the opportunity to participate on a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and retirement plans with employer contributions.
Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements. Salaries will be negotiated based on relevant skills and experience.
Compensation:
$120,000.00 - $120,000.00
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.