About this opportunity
Pinnacle Search lists this General Manager (Asheville) opportunity in asheville, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
General Manager — Home Furnishings Retail
About the Company
Our client is a well-established, privately owned home furnishings retailer with multiple showroom locations and an integrated warehouse and delivery operation. The company has built a strong reputation for its distinctive showroom experience, personalized service, and commitment to delivering an exceptional customer experience.
The business offers a broad range of home furnishings and décor, including furniture, upholstery, lighting, rugs, accessories, outdoor furnishings, and related home products. Its curated assortment combines recognized national brands with unique and locally sourced offerings and serves homeowners, interior designers, builders, and other residential customers.
The company manages a significant portion of the customer experience internally, from product selection and ordering through inventory management and final delivery. This integrated approach allows the business to provide a highly personalized, relationship-driven experience while maintaining control over service, quality, and execution.
The Opportunity
As the company continues to evolve its leadership structure, our client is seeking an experienced General Manager to oversee day-to-day operations across its retail locations and supporting operations.
This is a highly visible, hands-on leadership position for an experienced furniture-retail professional who understands the operational complexity of a high-ticket, service-oriented business. The General Manager will have meaningful responsibility for sales performance, people, inventory, operating standards, financial performance, and the overall customer experience.
The General Manager will work closely with store leadership, sales associates, design professionals, warehouse and delivery teams, vendors, and ownership to build a consistent, profitable, and well-run organization.
What You'll Do
Financial & Operating Performance
Own revenue, profitability, and operating performance across the business
Establish and monitor key performance indicators related to sales, margins, inventory, labor, customer service, and operating expenses
Manage budgets, labor plans, and expense controls
Regularly report business performance and recommended actions to ownership
Sales Leadership & Team Development
Lead, hire, train, and develop sales and operational teams
Strengthen consultative, relationship-based selling within a commissioned sales environment
Establish performance expectations and accountability across locations
Develop current and future leaders throughout the organization
Foster a culture centered on teamwork, customer service, and results
Showroom & Merchandising
Oversee showroom presentation and execution across locations
Partner with leadership and merchandising teams on floor sets, product presentation, and showroom updates
Coordinate merchandising initiatives around new products, seasonal priorities, and promotional activity
Manage clearance, markdowns, and aged inventory
Inventory, Warehouse & Delivery
Oversee the customer order lifecycle from sale through final delivery
Maintain effective inventory controls and processes
Monitor vendor lead times, special orders, damages, and claims
Oversee warehouse operations and delivery performance
Identify opportunities to improve efficiency, service levels, and operating costs
Business Administration & Purchasing
Oversee payroll, scheduling, cash handling, and other administrative processes
Participate in purchasing, assortment planning, and vendor negotiations
Maintain productive relationships with manufacturers, suppliers, and other business partners
Attend industry markets and events as appropriate
What You'll Bring
Multi-location management experience in furniture retail
Proven success leading sales teams and driving revenue and profitability
Experience working in a commissioned or performance-based sales environment
Understanding of furniture retail operations, including inventory, warehousing, and delivery
Familiarity with special orders, floor samples, freight issues, and bulky-goods inventory
Strong financial and analytical skills, with the ability to understand business reports and translate results into action
Experience with a furniture retail ERP or comparable business-management system
Strong proficiency with Microsoft 365, particularly Excel
Ability and willingness to travel regularly between company locations
Preferred Qualifications
Strong understanding of furniture merchandising and residential interiors
Established relationships with furniture manufacturers and vendors
Experience improving processes within an entrepreneurial, privately held business
Demonstrated ability to balance financial discipline and operational accountability with a strong focus on people and customer relationships
Hands-on leadership style with the ability to move effectively between strategic planning and daily execution
Leadership Profile
The ideal candidate will be a practical, metrics-driven operator who enjoys leading people and improving businesses . This individual should be comfortable taking ownership, making decisions, holding teams accountable, and working directly with ownership and employees at all levels.
Success in this role will require a combination of furniture-industry knowledge, operational discipline, sales leadership, financial acumen, and strong relationship-building skills .
Worksite address
asheville, NC, 28801, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.