About this opportunity
Crunch Fitness - JFF North America lists this General Manager opportunity in baltimore, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Benefits:
Free gym membership
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
401(k)
Bonus based on performance
Dental insurance
Employee discounts
General Manager
Job Description & Performance Expectations
JOB DESCRIPTION
The General Manager will ensure the members receive the highest quality of service and facilities. They will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing our member needs. They will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand. The General Manager is a salaried exempt position.
HOURS
Monday – Thursday: 9:30 AM – 6:30 PM
Friday: 9:30 AM – 3:30 PM
Saturday or Sunday: 8:00 AM – 12:00 PM
Hours can be changed and are dependent on the club's pacing to sales goals and community outreach events.
RESPONSIBILITIES & EXPECTATIONS
Sales & Revenue Management
Achieve communicated monthly sales goals, membership and personal sales goals
Maintain a club conversion of 60% or higher
Close two or more perks partners each month
Organize and lead two or more community events monthly
Daily past due account collections and calls
Ensure ongoing prospecting and generation of new prospective members
Ensure the team maintains proper tracking forms and daily leads
Ensure all promotions are effectively communicated to the team and all other appropriate staff
Ensure the staff has a high level of knowledge about the club's programs, facilities, and equipment
Demonstrate the ability to lead, motivate, and manage the team
Personal Training & Revenue Management
Achieve desired personal training revenue and session production goals
Achieve desired revenue and production results through the leadership and motivation of employees
Demonstrate the ability to lead, motivate, and manage the personal training department
Implement and support company programs and promotions to help generate new Personal Training client acquisition for optimum member base penetration
Facilitate integration of Personal Training products into point of sale presentations to maximize the number of kickoff sessions scheduled
Ensure the Personal Training team follows proper procedures
Oversee the Fitness Director in ensuring all components of departmental objectives are satisfied
Financial Performance
Exhibit an understanding of budgets and income statements
Establish controls of expenses and purchasing of club supplies
Display an ability to keep expenses at or below budget
Demonstrate an ability to articulate variances in revenue, sales, and expenses versus budget
Assist in the processing, submission, and approval of payroll
Leadership & Team Development
Serve as a role model for employees
Recruit and hire the highest possible caliber of staff
Communicate effectively by holding weekly and individual meetings with all key club personnel
Oversee, support, direct, and develop department heads
Provide an inspirational environment that welcomes honest feedback from employees and take action to ensure a quality working environment
Encourage staff to work as a team and be productive
Support personnel related problems or difficulties by following club procedure and documentation
Operations, Administration & Compliance
Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club
Communicate and implement club policies and procedures to employees
Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, and Information Technology
Resolve member complaints in an expeditious and tactful manner following club procedure and documentation
Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members
Ensure the club meets standards for cleanliness, maintenance, safety, and security
Conduct weekly detailed inspection of the club utilizing a cleaning checklist
Ensure visible maintenance items are repaired promptly, proper signage is posted, and out of service equipment is removed from the floor when possible
Track completion of opening and closing checklists
These duties and responsibilities may change at any time.
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Worksite address
baltimore, MD, 21276, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.