About this opportunity
Miskiri Hospitality Group lists this General Manager opportunity in baltimore, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Business performance
Own the venue P&L; hit revenue, food cost, beverage cost, and labor targets
Review financials weekly and period-end; explain variances and act on them
Build annual and period budgets with (Director of Operations / Ownership) and manage to them
Identify revenue opportunities — private events, catering, programming, menu mix, dayparts
Approve purchasing decisions and manage vendor relationships and contracts
Guest experience
Set and hold service standards; be present and visible on the floor during peak service
Own the guest feedback loop — reviews, comment cards, direct complaints — and respond to issues personally
Handle escalations, comps, and recovery with judgment that protects both the guest and the margin
Partner with the Kitchen Manager on execution, ticket times, and consistency
Build relationships with regulars and the surrounding neighborhood
People
Recruit, hire, and onboard FOH management and staff; partner with the Kitchen Manager on BOH hiring
Develop your management team through regular one-on-ones, clear goals, and real feedback
Run pre-shift meetings and ongoing training on service, menu, and standards
Manage scheduling and labor across the venue to hit targets without gutting servicel>
Handle performance management and discipline in partnership with HR; document consistently
Build a culture people want to stay in — turnover is expensive and it shows on the floor
Operations and compliance
Open and close the venue; own daily cash handling, deposits, and reconciliation
Maintain health department standards and lead the venue through inspections
Ensure compliance with liquor laws, responsible alcohol service, and all required certifications
Oversee facilities, equipment maintenance, and repairs; manage the maintenance budget
Keep licenses, permits, and insurance current
Ensure wage-and-hour compliance including breaks, overtime, and tip handling
Brand and marketing
Execute group marketing initiatives at the venue level and support local promotion
Coordinate events, partnerships, and community involvement with (marketing lead)
Represent Miskiri Hospitality Group professionally with guests, press, neighbors, and partners
The General Manager owns (venue name). You're accountable for the P&L, the guest experience, and the people who deliver it — front and back of house. You set the standard on the floor during service and run the business between services: staffing, scheduling, cost controls, vendor relationships, marketing support, and compliance. You are the final decision-maker in the building and the person the team looks to when things go sideways.
(4)+ years managing a full-service restaurant or bar, including (2)+ years as a GM or AGM
Demonstrated P&L ownership — you can walk through a period statement and explain what you did about it
Track record hiring and developing managers, not just staff
Calm and decisive during a busy Saturday night; steady enough that the team borrows your composure
Strong with numbers, scheduling, and systems: (POS), inventory software, scheduling tools, spreadsheets
ServSafe Manager and (state) alcohol service certification (required / or obtainable within 60 days)
Genuine hospitality instinct — you notice the table that's been waiting before anyone tells you
(Experience with volume of $(X)M+ annually preferred)
Physical requirements
Stand and walk for shifts of up to (10–12) hours
Lift and carry up to (50) lbs
Navigate stairs and work in a kitchen and bar environment with heat, noise, and slippery floors
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Worksite address
baltimore, MD, 21276, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.