General Manager

Job description

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

Requirements:

The General Manager (GM) leads the restaurant team and oversees everything that keeps the business running day-to-day, from great guest service to smooth operations and strong team performance. This role focuses on developing managers and crew, driving sales and profitability, and making sure the restaurant stays compliant with food safety, labor laws, and company policies.

Ideal candidates should have previous General Manager experience running high volume locations. A background in quick service restaurants is strongly desired, or experience in hospitality or retail. You must be 21 years or older to be a General Manager.

What You’ll Do

Lead & Develop the Team

Hire, train, and develop a strong, effective team of managers

Set clear expectations and hold the team accountable

Coach and motivate managers and crew regularly to improve performance

Lead performance reviews and handle disciplinary actions as necessary

Build a positive, inclusive, and high-performing culture through constructive feedback and recognition

Operations Oversight

Keep daily operations running smoothly through observing and coaching

Monitor store KPI’s for optimum performance (OEPE, KVS, FoB, labor, etc.)

Support managers in hitting service goals and proactive problem solving, reacting to the danger zones

Ensure all pre-shift checks, travel paths and DSPT expectations are followed

Execution of all policies, procedures, programs and systems

Safety, Cleanliness & Compliance

Enforce food safety, sanitation, and hygiene protocols

Ensure compliance with health department regulations and labor laws

Conduct audits and inspections to maintain operational standards

Maintain a clean and organized restaurant environment

Communication & Issue Resolution

Facilitate regular manager meetings to ensure alignment of goals, communicate upcoming changes and gather feedback on opportunities for improvement

Communicate effectively with team members, upper management, and vendors

Resolve conflicts and operational issues promptly and professionally

Financials & Reporting

Ensures achievement of all restaurant objectives while following company guidelines

Oversee deposits and safe counts

Monitor hourly and daily sales, labor, and food cost metrics

Review department specific reports to spot trends and opportunities. Develop plans with department managers for improvement.

Drive profitability through continuous improvement and guest satisfaction

Read and understand P&L and other financial reports to identify trends and opportunities for profitability

Maximizes profit targets. Develops and implements plans to resolve unfavorable trends

Other

Primary point of contact during internal/external audits and vendor visits

All other duties as assigned

What You’ll Need

General

Must be at least 21 years of age

Bilingual (Spanish) highly desirable

Education

High school diploma or equivalent preferred, but not required

College degree preferred, but not required

Training

Fred 1-6, Crew Trainer Verification/Certification (if applicable)

Food Safety, OTP1

Foundations, Leadership Transitions Class, OTP2

Department Modules, DLIM Class

Campus Completion

Leading Great Restaurants

Hamburger University Graduation required

Experience

At least 2 years prior management experience; prior Shift or Department Manager experience preferred

At least 1 year’s work experience in fast food, hospitality or retail environment

Ability to positively influence desired work behaviors

Ability to positively influence KPIs

Certifications

ServSafe certification required to be obtained and active throughout tenure

Allergen certification required to be obtained and active throughout tenure

Skills You Bring

Leadership skills

Confident leading a team and developing others

Skilled at coaching, giving feedback, and driving accountability

Able to delegate effectively and focus on big-picture goals

Leads by example and builds trust

Be a change management champion and help others adapt to fast-paced environment

Soft skills

Clear communicator who acts with emotional intelligence

Ability to effectively manage time, prioritize tasks and delegate in a fast-paced environment

Effective in conflict resolution and building team morale

Organized, adaptable, and focused on proactive solutions

Stays calm under pressure and acts with a sense of urgency

Technical skills

Strong understanding of food safety, labor laws, and compliance

Experienced in managing KPIs like labor cost, food cost, and guest satisfaction

Comfortable using reports and data to guide decisions

Familiar with POS systems, scheduling tools, applicant tracking systems and inventory management

Additional Information

Work Environment & Schedule

Requires 80% standing and walking in a restaurant; 20% administrative

Required lifting up to 30 pounds

Night, weekend and holiday availability required

Comfortable working in a fast-paced, high-volume environment

Reporting Structure

Reports to the Area Supervisor

Direct reports include shift and department managers, crew trainers and crew

Compensation & Benefits

Competitive salary, pay for this position ranges from $45,000-60,000/year based on prior experience. Bi-weekly pay

Eligible for a robust performance bonus program

Medical, dental and vision individual insurance plans 100% employer paid, additional cost for family plans and other voluntary benefits

Other comprehensive voluntary benefits include life insurance, accidental death and dismemberment, short and long-term disability, accident and critical illness coverage.

401(k)

Flexible schedule

Paid time off, up to 4 weeks/year

Free employee meals and 30% employee discount at participating McDonald’s nationwide

Career advancement opportunities

University Accredited Management Training Program

Tuition Assistance

Substantial savings on everyday purchase with McPerks discount program

Accommodation Statement

In accordance with the Americans with Disabilities Act (ADA) and other applicable laws, we provide reasonable accommodations to qualified individuals with disabilities. If you need assistance or accommodation during the hiring process or while employed, please contact Human Resources.

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. We are committed to providing reasonable accommodations to individuals with disabilities and to ensuring a workplace free from discrimination, harassment, and retaliation.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.