About this opportunity
DeVita & Hancock Hospitality lists this General Manager opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description — General Manager
Position Summary
The General Manager is responsible for the overall success of the restaurant by leading the
team, delivering exceptional hospitality, maintaining operational excellence, and achieving
financial goals. The General Manager creates a positive work culture, develops future leaders,
and ensures every guest experiences our brands standard.
The ideal candidate is a passionate hospitality professional with an entrepreneurial mindset who
thrives in a fast-paced environment and enjoys developing people.
Responsibilities
Leadership & Team Development
Lead, motivate, coach, and develop both Front and Back of House teams.
Build a positive, respectful, and accountable culture.
Train and mentor managers and future leaders.
Promote our brands core values through daily leadership.
Operations
Maintain operational control over every department.
Coordinate communication between Front and Back of House.
Ensure effective planning for busy periods, with particular attention to the Expo station.
Monitor every aspect of restaurant operations and anticipate operational challenges
before they occur.
Guest Experience
Ensure exceptional hospitality for every guest.
Walk the dining room regularly, greeting guests and building relationships with regular
customers.
Handle guest concerns promptly and professionally.
Maintain high standards of food quality, cleanliness, service, and atmosphere.
Shift Management
Ensure every shift begins with a comprehensive manager briefing.
Review department checklists and operational readiness.
Verify staffing levels, inventory, and restaurant presentation.
Oversee shift transitions, documenting important events and communicating priorities to
the next shift.
Financial Accountability
Manage cash handling procedures and daily deposits.
Verify register balances and investigate discrepancies.
Monitor labor, food costs, and operational expenses.
Drive sales through coaching, upselling, and guest engagement.
Restaurant Standards
Ensure the restaurant remains clean, organized, and fully operational at all times.
Maintain all dining areas, kitchen, bar, restrooms, storage areas, and equipment.
Ensure proper lighting, music, and overall guest ambiance.
Team Performance
Hold the team accountable for performance expectations.
Monitor employee development and training progress.
Encourage continuous improvement through coaching and feedback.
Set daily goals and motivate the team to achieve them.
Qualifications
Required
Ability to work evenings, weekends, and holidays.
Strong leadership and communication skills.
Passion for hospitality and developing people.
Ability to thrive in a fast-paced environment.
Excellent problem-solving and organizational skills.
Characteristics
Positive attitude and professional demeanor.
Entrepreneurial mindset.
Strong initiative and accountability.
Ability to motivate diverse teams.
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.