General Manager Cartel Roasting Co.

Job description

We’re looking for a General Manager to help lead our Phoenix cafés. This role is for someone who enjoys building strong teams, creating a great experience for guests, and taking ownership of how their locations perform day to day.

Our General Managers are hands-on leaders. You’ll spend time in our cafés working alongside teams while also coaching employees, managing store performance, keeping an eye on labor and waste, and making sure each location is running the way it should.

This is a full-time salaried role with benefits, coffee perks, and paid time off.

Summary

The General Manager is responsible for the overall operation and performance of the Phoenix locations they oversee, with a focus on both the employee and guest experience.

You’ll lead teams day to day, set expectations, coach and develop employees, and make sure Cartel’s standards for service, beverage quality, cleanliness, and hospitality are consistently met across locations.

You’ll also own the business side of your locations. General Managers are responsible for understanding store performance and working with the Retail Operations Manager to grow sales, manage labor, reduce waste, and identify opportunities to improve the business.

This is a hands-on role. We’re looking for someone who is comfortable moving between locations, leading a shift, coaching an employee, reviewing store performance, solving an operational problem, and connecting with the communities around our cafés.

Responsibilities

Oversee the day-to-day operation and performance of assigned Phoenix locations

Lead, coach, and develop store teams while creating a consistent employee and guest experience across locations

Hire, onboard, train, and develop employees

Build strong store cultures while holding teams accountable to company expectations and standards

Oversee scheduling and staffing based on the needs of each location

Monitor key performance indicators including sales, labor, waste, and other controllable costs

Partner with the Retail Operations Manager to identify opportunities and improve store performance

Maintain standards around beverage quality, service, cleanliness, food safety, and overall store environment

Coach employees through performance concerns and identify opportunities for continued development

Ensure company policies, procedures, and operational systems are consistently followed

Oversee inventory, ordering, and product availability while working to reduce unnecessary waste

Troubleshoot store issues and communicate operational needs as they arise

Build relationships within the surrounding communities and look for opportunities to grow store traffic and engagement

Work behind the bar and alongside teams as part of regular store operations

Qualifications

We’re looking for someone with leadership experience in coffee, restaurants, hospitality, retail, or another fast-paced customer-facing environment.

You may be a good fit if you:

Have experience managing and developing teams

Are comfortable overseeing multiple priorities, teams, or locations

Enjoy being a hands-on leader and working alongside your employees

Can coach people, give clear feedback, and navigate difficult conversations

Are comfortable understanding store performance and using numbers to make decisions

Can balance employee experience, guest experience, and the financial needs of the business

Are organized and comfortable managing schedules, staffing, inventory, and competing priorities

Can create accountability while still being an approachable and supportive leader

Can identify problems and work toward practical solutions

Have strong customer service and communication skills

Have or can obtain an Arizona Food Handler Card

Coffee experience is a plus, but it isn’t the only way to be successful in this role. Experience leading teams in restaurants, food and beverage, hospitality, retail, or another customer-facing environment can translate well here too.

Compensation & Benefits

This is a full-time, salaried position with an annual salary of $50,000.

Benefits include medical, dental, and vision insurance, paid time off, 401(k), and employee coffee perks.

Equal Employment Opportunity

Cartel Roasting Co. is an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.

Reasonable accommodations are available to qualified applicants with disabilities during the application and interview process.

Due to the high volume of applicants, you may only be contacted if selected for an interview.

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.