About this opportunity
Wendy's lists this General Manager opportunity in charleston, West Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Want to make a difference? Want to be a leader?
We offer more opportunities for people to find the challenges they want and the recognition they deserve. We are seeking career-minded, motivated individuals with excellent interpersonal skills, and the ability to build a team that works well together to increase profits, provide superior service and have a passion for being the best in the business.
As leaders and role models, our managers set the tone for the fun, family environment in our restaurants. Our managers enjoy a stable environment and flexible schedules that give them the quality of life they deserve. Our generous and competitive compensation package includes: paid structured training program, vacation and sick leave, direct deposit, retention bonus and unlimited opportunities for growth and personal development based on performance.
Guest Experience
Must have an outgoing and positive attitude in dealing with guests. Greet all guests in a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the General Manager of all guest issues or complaints. Resolve low level guest issues with efficiency and a positive attitude.
Financial Management
Control cash, property, product and equipment; builds sales, control labor and food costs.
Operations Management
Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop's company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant. Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance with company standards.
Guest service mentality; has a genuine desire to serve the guests
Maintains a calm, tactful demeanor when dealing with difficult situations
Manages multiple projects and timelines with a sense of urgency and follow through
Well organized and detail oriented
Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
Has an outgoing personality
Strong work ethic
Other duties as assigned
Qualifications
Strong written and verbal communication skills
Initiative and assertiveness
Strong interpersonal skills and conflict resolution skills
Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged
Passionate about hospitality and serving the guest
Ability/flexibility to work a changing schedule including mornings, evenings, weekends and/or holidays
Ability to problem solve
Ability to accept feedback and willingness to improve
Ability to set goals, create action plans, and implement those plans
Ability to measure performance, subjectively and objectively
Cultivate attractive culture within the restaurant
Ambassador and representative of the culture of the brand and the mission to Serve the World Flavor
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Worksite address
charleston, WV, 25329, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.