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Job description
This position requires on-site work and could be at one of our current four bakeries or at a yet to open fifth location all within the greater Charleston metro area. Current locations include Isle of Palms, Mount Pleasant, Clements Ferry, and Bees Ferry, with a fifth location slated for Folly Road.
As a General Manager, you will manage the day to day operations of the assigned location. You will be responsible for achieving KPIs and planned sales and profit goals through the implementation, management, and enforcement of company policies, procedures, best practices, programs, and performance standards.
In addition, you will directly supervise all employees, including hiring, training, coaching, and motivating your team to achieve set goals, and KPIs, including customer satisfaction feedback goals. You will also be in charge of inventory management, including purchasing, receiving, and the safe storing of the items needed to operate the business effectively. You will be accountable for all aspects of restaurant operations and administration, ensuring execution of all tasks and systems to guarantee maximum guest satisfaction, a consistent and safe work environment, and a profitable Profit and Loss statement. This position requires consistent demonstration of leadership and a strong attention to detail.
Benefits
Employee discount
Food provided
Opportunities for advancement
Store discount
Responsibilities
Inventory management, purchasing and receiving
Vendor management
Use of appropriate leadership style for various internal and external situations
Establish credibility through people results and meeting KPIs
Establish full knowledge of company regulations, policies, procedures, standards, and goals
Prepare and follow action plans to address issues, escalations, and store profitability results
Support company initiatives by educating and training team members to achieve success
Proactively provide communication to internal Directors on the status of their restaurant including results, issues affecting guests or team members and individual achievements, and KPIs
Follow all cash handling, house account, deposit, and credit card policies
Reconcile comps, voids, discounts, and cash shortages and takes corrective action
Manage the activities of the restaurant teams: This includes recruitment, hiring and retention practices, scheduling, and continuous training to increase the staff’s productivity, and customer service skills
Effectively provide performance feedback through coaching and timely reviews
Encourage friendly internal competition
Ensure team members are focused on guest satisfaction
Think creatively and seize business opportunities within the local community
Engage with guests to create a personable and seamless experience
Use all service-related feedback to continually improve service levels, drive overall guest satisfaction, increase return visits, and reduce guest complaints
Manage controllable expenses and restaurant compliance
Understand the critical nature of making logical and timely decisions under tight deadlines and high‑pressure situations
Observe ambiance and safety in the restaurants, i.e.: lighting, music, marketing displays and cleanliness of small wares; ensures floors are clean, dry, and free of debris throughout the shift and seating package is clean and in good condition
Perform any other duties as requested by the Corporate Support Team, Area Director, and other leadership team members to ensure customer satisfaction, safety, and profitability
Available to work flexible and long hours at times including weekends and holidays
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.