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Job description
Join to apply for the General Manager role at JustFoodForDogs
Overview
Are you passionate about pets? Do you want to help dogs and cats thrive with the best nutrition possible? JustFoodForDogs is seeking a dedicated General Manager to lead our store team in delivering exceptional customer service and driving success. This role involves overseeing all aspects of store performance, including setting high standards for customer care, managing and developing team members, and achieving financial targets. You will oversee both sales and kitchen functions, making key decisions to support operational excellence. We’re looking for a dynamic leader with strong multitasking, time management, and leadership skills who can inspire and guide a team to success.
Base pay range: $65,000.00/yr - $70,000.00/yr .
Key Responsibilities
Directly manage the Nutrition Sales Consultant and Kitchen leaders, including coaching and training to help achieve their performance goals
Work with HR, Recruiter, and Training Specialist to recruit, hire, and train new team members
Work with Team Leads to approve staff schedules; manage staff schedules to the needs of the business
Ensure kitchen and front end are in high-quality standards
Serve as a role model for company values and protocols, setting the tone for culture within the store
Work with Team Leaders to ensure Nutrition Consultants are engaging with customers, understanding their dietary needs and providing solutions
Manage Team Leads and ensuring they maintain effective merchandising and product display
Respond to complaints, taking any and all appropriate actions to turn dissatisfied customers into returning customers
Marketing
Develop and execute local B2C and B2B marketing strategies (in coordination with HQ efforts) to drive store traffic and sales in all locations
Operations
Ensure staff adheres to safety, cleanliness, and product quality standards
Manage and approve supply replenishment orders (e.g., marketing materials, ingredients)
Work with Team Leads to receive deliveries and accurately organize/manage back-room inventory
Triage operational issues (e.g., equipment failure, ingredient shortage, quality questions) and coordinate with the COO and/or Facilities Coordinator to drive resolution
Meet or exceed monthly budget for store-level profitability; identify root cause and corrective actions for missed targets
Manage, monitor, and ensure the secure handling of cash
Other
Effectively implement strategic initiatives
Know and work by the company’s mission to create an effective teamwork environment
Provide weekly and monthly performance reporting packages
Competencies and Qualifications
Ability to manage, build, lead and motivate effective teams
Ability to handle the pressures of simultaneously coordinating a wide range of activities; ability to multitask
A love for retail, nutrition, dogs, and a desire to create the ultimate customer experience
Clear, concise written and verbal communications
Analytical and problem-solving skills
Comfort with change (as we are a rapidly growing business)
At least one year of experience as a General Manager or Assistant General Manager within the retail industry
Additional Qualifications
Experience: 1+ years as a General Manager or Assistant General Manager in retail or a similar industry
Leadership: Proven ability to build, lead, and motivate teams to achieve goals
Operations: Skilled in managing daily operations, inventory, safety, and cleanliness standards
Customer Service: Strong background in resolving customer complaints and driving sales through engagement and merchandising
Financial: Proficient in meeting budgets, managing cash, and analyzing performance metrics
Skills: Excellent multitasking, time management, communication, and problem-solving abilities
Adaptability: Comfortable with change in a fast-paced, growth-oriented environment
Passion: Enthusiasm for pets, nutrition, and delivering outstanding customer experiences
Tenets of the Pack (Company Values)
Live Our Mission – We believe this is more than a job. It’s a cause.
Be a Team Player – We put company goals and success first.
Maintain a Positive Attitude – We bring energy, enthusiasm, and drive to everything we do.
Deliver Results – We play to win.
JUSTFOODFORDOGS is an Equal Opportunity Employer.
JUSTFOODFORDOGS does not discriminate due to race, color, creed, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability, unemployment status or any other legally protected basis, and to the extent permitted by law.
Seniorities and Job Type
Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Management, Manufacturing, and Sales
Industries : Food and Beverage Manufacturing
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Worksite address
chicago, IL, 60290, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.