General Manager

Job description

Overview

The General Manager is responsible for the overall financial, operational, and regulatory performance of the property, ensuring the property is maintained to the highest standards of safety, compliance, and resident service. This is a full-time, on-site position that requires prior HUD and LIHTC experience.

Responsibilities

Recruit, train, develop and supervise site team, fostering a culture of accountability, professionalism, and high performance

Meet or exceed financial goals for the property, to include: Maintain property occupancy using all available sources

Ensure the timely and accurate preparation and submission of all required financial reporting to Regional Manager, ownership and external partners

Prepare and manage annual budgets; analyze monthly and quarterly financial reports, identify variances, and implement corrective measures

Identify & communicate with residents regarding issues affecting their tenancy including arrears/late rent notices/payment plans

Initiate non-payment & holdover process as appropriate

Ensure proper renewal and processing of affordable rent subsidies/requirements including, but not limited to: Project and Tenant Based Vouchers, Low Income Housing Tax Credits

Ensure adherence to established Purchase Order policy and procedures to ensure property budget is followed

Ensure that the property meets all regulatory compliance requirements, to include: Coordinate annual property Inspections and file reviews such as REAC, MOR, ENSPIRE, and HQS

Register Rent Stabilized apartment with DHCR, as required

Ensure all required site documentation is prepared and maintained

Attend file reviews and provide all required documentation

Review and respond to all Agency Reports/inquiries

Ensure all required annual notifications and certifications such as bed bug reports, energy grades, window guard & lead based paint notices are prepared, submitted and posted according to law and guidelines

Manage marketing and leasing activity in accordance with HUD/LIHTC regulations

Maintain tenant files in accordance with applicable regulations including HUD, LIHTC

Oversee application process including income qualifications and compliance

Lead all property and file audit preparations, inspections, and follow-up responses

Ensure SOPs are in place and communicated to staff for all compliance requirements

Model and maintain a culture of excellent customer service, to include: Maintain positive, professional relationships with residents, ownership, vendors, contractors, inspectors, and regulatory bodies

Respond to emergencies as needed to safeguard residents, assets, and operations

Attend virtual and in-person ownership meetings, and evening Tenant Association meetings when required

Manage move-in and move-out inspections with tenants

Ensure timely unit turnovers Prepare & send lease violation notices, lock out charges/notices

Coordinate timely project and tenant-based voucher lease renewal process

Coordinate lease signing, income certification and subsidy processing

Collaborate with the Social Service provider to make referrals to supportive agencies

Review incident reports and follow up with tenants/legal/security

Maintain the property in full code compliance and ensure all violations are promptly addressed and cleared up to prevent fines, including timely certification of corrections with all applicable agencies, to include: Ensure work orders are completed accurately and timely with proper documentation

Maintain a level of cleanliness and security within the property

Oversee the coordination of building projects and coordinate tenant access

Address issues that may arise with outside vendors/contractors

Oversee & coordinate the HQS/ENSPIRE pre-inspection process

Conduct routine building inspections

Coordinate and ensure completion of annual unit inspections

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.