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Job description
Summary Statement:
The General Manager of Casino Service is responsible for the strategic and operational leadership of casino cocktail service, High Limit, and Baccarat beverage operations, ensuring exceptional guest experience, strong financial performance, and consistent execution of luxury service standards. This role provides direct oversight of daily casino beverage operations, revenue and cost management, team development, and cross-functional collaboration, while providing operational support to the General Manager of Lounges as business needs require.
Primary Job Duties:
Lead and oversee daily casino beverage operations, including casino cocktail service, High Limit, and Baccarat, ensuring service standards, guest experience, operational readiness, and luxury hospitality expectations are consistently achieved.
Drive revenue growth and profitability through effective labor management, cost control, inventory oversight, productivity management, and deployment of resources aligned with casino volume and business demand.
Maintain a visible leadership presence on the casino floor and in premium gaming areas during peak business periods, special events, and high-volume periods to support operations, resolve guest concerns, and ensure service excellence.
Partner with Casino Operations, Special Events, Marketing, Security, and other Food and Beverage leaders to coordinate casino events, tournaments, VIP activity, activations, and service needs while ensuring seamless execution across departments.
Oversee financial performance across assigned casino beverage operations, including budgeting, forecasting, P and L management, labor and beverage cost performance, and timely variance reporting.
Recruit, develop, schedule, and lead management and hourly casino beverage teams, ensuring appropriate staffing levels, performance accountability, service consistency, and strong leadership bench strength.
Ensure compliance with all regulatory and company standards, including responsible alcohol service, health and safety, sanitation, gaming-related requirements, cash handling, and emergency procedures.
Monitor operational performance, guest feedback, service execution, and business trends to identify opportunities to improve speed of service, beverage availability, revenue, productivity, and the overall casino guest experience.
Maintain consistent communication with executive leadership regarding operational performance, staffing, financial results, guest service opportunities, and business needs; provide operational support to the General Manager of Lounges and lounge venues as needed.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Perform other job-related duties as requested.
Qualifications:
Strong financial and operational management skills.
Ability to lead multiple casino beverage service areas and teams in a high-volume, 24-hour luxury resort and gaming environment.
Strong leadership, coaching, and team development capabilities.
Ability to manage complex casino beverage operations during high-volume periods, VIP activity, tournaments, special events, and changing business demand.
Excellent communication and decision-making skills.
Strong problem solving and conflict resolution abilities.
Ability to maintain professionalism and composure in fast paced environments.
Working knowledge of casino beverage, cocktail service, bar operations, premium gaming environments, and luxury hospitality standards.
Proficiency in hospitality management systems, POS systems, scheduling tools, inventory systems, and operational reporting tools.
Professional appearance consistent with company grooming, dress and uniform policies.
Ability to effectively communicate in English.
Ability to work varied shifts, evenings, weekends, holidays, and special events.
Preferred:
Bachelor’s degree in hospitality, Business, or related field.
Experience managing casino beverage, cocktail service, High Limit, Baccarat, premium gaming, bar, lounge, or similar high-volume beverage operations.
Experience with POS and event management systems such as Micros, InfoGenesis, UrVenue, FEVO.
Experience managing large scale events or entertainment programming.
Previous experience working in a large, luxury resort setting.
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Minimum Education and Experience:
High School diploma or equivalent.
At least 21 years of age.
Minimum five (5) years of experience in high-volume hospitality, casino beverage, bar lounge, nightclub, or comparable beverage operations.
Minimum Three (3) years in a senior leadership or general management role.
Proven track record of managing luxury hospitality operations.
Certificates, Licenses, Regulations:
Proof of eligibility to work in the United States.
Ability to obtain the following: Food Handler Card Alcohol Awareness Card Non-Gaming Card At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company.
We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
Welcome to Resorts World Las Vegas Careers Resorts World Las Vegas is the first integrated resort built on the Strip in over a decade, bringing bold innovation, world-class hospitality, and global luxury to the heart of Las Vegas. Developed by Genting Berhad, with international operations across the Americas, Asia, and Europe, Resorts World Las Vegas proudly partners with Hilton to feature three of its top brands: Las Vegas Hilton, Conrad Las Vegas, and Crockfords Las Vegas.
Our resort spans 88 acres and includes 3,500+ guest rooms and suites, a state-of-the-art gaming floor, globally inspired dining, luxury retail, award-winning entertainment, and forward-thinking technology. At the core of our culture is a commitment to exceptional guest service, collaboration, and opportunity. Whether you’re starting your career or growing in your profession, we invite you to build your legacy with us.
Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
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Worksite address
las vegas, NV, 89105, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.