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Job description
Why DH Pace?
The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
Position Overview
General Manager based in Columbus, OH, leading a well‑established and growing door business that provides customers with new and replacement doors and/or fixes/repairs existing doors throughout buildings. Commercial door industry management applicants with strong operational experience and product knowledge are highly encouraged to apply.
Leverage your hands‑on management experience to effectively assess current operations and recommend and implement approved procedural and/or process changes while fostering team building strategies, increasing sales and profitability, and ensuring a high level of customer service. Oversee existing customer projects and ensure the operation realizes an increase in revenues for New Construction, Aftermarket, and Service work for all lines of business for DH Pace Company, Inc. and Capital Door Solutions, a DH Pace Company, Inc.
Responsibilities
Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility.
Make appropriate recommendations for operational and sales procedural/process improvement changes and implement them with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget/forecast.
Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring.
Assist with employee/job scheduling and assist with technical/mechanical trouble‑shouting and problem resolutions.
Perform regular audits and ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.
Use division financial reports (daily, weekly, and monthly) and metrics for review and utilization in the management of daily operations.
Hire, train and develop new employees; improve individual performance through daily coaching, monthly P&L and Scorecard reviews and yearly performance reviews.
Effectively lead meetings, set performance expectations and hold employees accountable.
Maintain professional communication in all circumstances with personnel and customers and timely resolve personnel matters and escalated customer concerns.
Qualifications
Minimum five (5) years of experience managing personnel, projects, sales and customer service expectations, as well as operational revenues, expenses and reporting in a leadership position. Commercial door industry management applicants with strong operational experience and product knowledge are strongly encouraged to apply. Service provider industry experience such as HVAC or another construction/building materials business with products that are sold to end users, installed and/or serviced at customer sites will also be considered.
Bachelor’s degree preferred.
Training: Must be willing and available during the first six months of employment to train in St. Louis, MO, Bloomington, IL, Kansas City and/or another satellite market of Kansas City, for up to three (3) times; one week per trip.
Proficient with Windows based programs and ERP/CRM systems and a good understanding/use of Excel.
Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
Possess an ability for technical applications and mechanical systems.
Good driving record and valid driver’s license required.
Successful completion of references, employment verifications, background check and drug screen required in advance of hire.
Office Location / Full‑Time Onsite Position
777 Dearborn Park Lane, Suite R, Columbus, OH 43085
Pay Range
$93,031 — $148,689 USD
What We Offer
Comprehensive medical, dental, and vision coverage — available your first full month
Generous paid time off plus paid holidays and floating holidays
Company‑paid life insurance, short‑term disability, and long‑term disability
401(k) with employer match
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Voluntary benefits including supplemental life and critical illness coverage
Employee discounts for you and your immediate family
Competitive compensation with annual performance reviews
Equal Opportunity Employer
Protected Veterans/Individuals with Disabilities. The contractor will not disclose compensation information broadly, except when required by law or a formal investigation.
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Worksite address
columbus, OH, 43224, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.