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Job description
About Crystal Coast Country Club
Pine Knoll Shores, NC | From our picturesque soundfront setting to a championship golf course and luxury amenities, Crystal Coast Country Club is a premier club on the North Carolina coast.
Crystal Coast Country Club is a semi-private country club nestled on the island of Bogue Banks in Pine Knoll Shores, North Carolina. It’s the location, rolling terrain, and the Crystal Coast lifestyle that make this club special.
The facility offers a variety of amenities, including golf, tennis, pickleball, swimming, a fitness center, and a clubhouse featuring panoramic views with a Member’s Lounge, Ballroom, and Hearth Room. You might just enjoy relaxing with a cocktail around the fire pit, enjoying one of the beautiful sunsets here on the Crystal Coast.
The club features a newly renovated championship golf course that boasts new tee boxes, fairways, greens, bunkers, cart paths, bridges, bulkheads, as well as new golf carts equipped with GPS.
The spectacular views of the sound running alongside the course are unparalleled in this area.
CLUB DETAILS
Facility: Ownership – Corporation
Course Access: Semi-Private
Number of Holes: 18
Total Annual Rounds: 25,000
Number of Carts: 60
Members: 750
Primary Golf Season: April – October (Open 12 Months)
Caddie Program: No
Practice Range: Yes
Short Game Area: No
Number of Staff Managed: 30 Full-Time; 35 Part-Time
Position Overview
Title: General Manager
Reports to: Board of Directors
Supervises
Golf/Golf Shop
Banquets/Events
Membership Sales
Course Maintenance
Tennis Facility
Pool & Fitness Center
Finance/Accounting
F&B Operation
Essential Job Functions
Planning, Finance, Regulations
Development / coordinates the development of long-range and annual business plans
Coordinates the development of operating and capital budgets
Coordinates long-range planning for the facility
Analyzes and monitors financial statements, and reviews income and expenses relative to plans, implements corrective measures as needed, and reports status on a monthly basis
Makes recommendations for capital improvements, supplies, and equipment
Assures operational compliance with local, state, and federal laws
Maintains knowledge and compliance with all lease terms and contractual obligations
Administration
Develops and maintains a sound organizational structure
Oversees the development of operating procedures and training manuals
Develops emergency and safety procedures
Oversees and works with department heads to schedule, supervise and direct work of facility staff
Conducts regularly scheduled staff meetings
Attends executive meetings
Communicates to controlling entity on a structured and timely basis
Operations
Develops/implements general policies. Approves specific operational policies, programs, and procedures in harmony with the mission and general policies
Monitors the performance of all daily operations, functions and services; assures high standards and total customer satisfaction
Ensure open communication and high visibility to customers by conducting daily walk-through of facility
Establishes personnel policies; ensures proper hiring, training, supervising, personal development and corrective action in accordance with fair labor standards and safety
Ensures accurate recording of hourly labor and timely, accurate payroll processing
Manages and oversees all accounting, inventory, banking, audit procedures, cash flow, and establishes controls to safeguard funds and assets
Serves as ex officio member of appropriate committees
Meets, greets, and welcomes prospective members where applicable
Oversees the care and maintenance of all physical assets and facilities
Coordinates the marketing and promotional programs to promote facility services and amenities
Ensures the highest standards for golf services and programs, golf course and practice areas, food and beverage, recreation, entertainment, and other facility services
Establishes and monitors compliance with all purchasing policies and procedures
Ensures and initiates programs to provide customers with a variety of innovative functions, programs and events
Provides resolution of escalated customer service issues
Experience And Qualifications
Including, but not limited to, the following:
Maintain PGA of America membership in good standing in an active classification
Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program
Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
Fundamental supervisory practices and principles
Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
Strong organizational, planning and prioritization skills
Self-motivated with desire to promote and market
Service and customer focused attitude
Experienced in written and oral business communications
Remaining up to date on customer relationship management tactics and strategies
Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others
Experienced computer users include Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database
Maintain and promote a positive professional image within the community
Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
Maintain a credible golf game and remain current on teaching innovations
Compensation And Benefits
The club will provide a compensation and benefits package commensurate with experience and qualifications. This includes but is not limited to:
Compensation $130,000 to $175,000 with incentives available
Benefits
Vacation
Health, Dental, and Vision Benefits paid by employee
PGA / CMAA dues / education
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.