About this opportunity
maman | lakewood lists this General Manager opportunity in dallas, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Maman - General Manager Job Description
maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we’re able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook.
our ideal candidate is passionate about food, beverages, and excellent customer service. you lead with care and are always ready to lend a helping hand to a colleague. you have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals.
Position Summary
The General Manager will oversee daily operations of one of maman’s café locations, ensuring exceptional hospitality, operational efficiency, and team engagement. This individual will lead both front-of-house and back-of-house teams, drive financial performance, and uphold maman’s standards of quality and service. Reporting to the Regional Director, the GM will balance guest experience, team development, and profitability while embodying maman’s culture and values.
Essential Responsibilities
Operations & Financial Management
Manage all aspects of café operations, ensuring efficiency and consistency in service delivery
Drive sales growth, manage COGS, and control labor costs to achieve profitability targets
Review and analyze daily financial performance and partner with leadership to implement improvements
Oversee scheduling, ordering, inventory management, and reporting
Team Leadership & Development
Lead, coach, and inspire a team of up to 25 employees
Hire, Onboard, Evaluate and Terminate staff (BOH & FOH) and provide necessary documentation in a timely manner
Conduct monthly performance reviews, ongoing coaching, and career development conversations
Onboard and train new hires in HRIS, ensuring readiness prior to their first training shift
Foster a positive, collaborative work environment where accountability and hospitality thrive
Guest Experience & Hospitality
Champion maman’s hospitality standards, ensuring every guest feels welcomed, respected, and valued
Investigate and resolve guest concerns with professionalism and urgency
Build guest loyalty by developing rapport with regulars and fostering repeat visits
Maintain café aesthetics in line with maman’s lifestyle brand
Collaboration & Strategic Support
Partner with Regional Directors and the maman office team on new SOPs, menu launches, marketing initiatives, and events
Support cross-functional projects and activations, ensuring alignment with brand standards
Provide insights to leadership regarding staffing needs, market trends, and operational improvements
Qualifications & Skills
Minimum 3 years of leadership experience in hospitality or restaurant management
Strong financial acumen with proven ability to manage budgets, labor, and costs effectively
Proficiency with Toast, Harri, and 3rd-party delivery platforms
Valid food handler’s certification and strong commitment to food safety
Excellent leadership, communication, and problem-solving skills
Flexible availability, including weekends, holidays, and special events
Energetic, approachable, adaptable, and hospitality-driven with a passion for creating memorable guest experiences
What We Offer
At maman, we’re proud to provide a supportive and people-first environment where leaders can thrive and grow. Our General Managers enjoy:
A collaborative culture that values teamwork, initiative, and continuous improvement
Competitive salary, performance-based bonuses, and growth opportunities within a fast-growing brand
Comprehensive healthcare options and commuter benefits
Two weeks of paid time off and a flexible, supportive work environment
Ongoing professional development, training, and opportunities for internal mobility
Sweet perks cookies, coffee, and in-store discounts
A company culture where we roll up our sleeves, support one another, and celebrate shared success
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Worksite address
dallas, TX, 75215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.