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Job description
Position Summary
The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.
Core Responsibilities
Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction in each interaction.
Coordinate special programs, functions and incentives to improve guest service.
Work in a cooperative and friendly manner with fellow associates.
Effectively lead the Executive Committee to reach the goals of the property.
Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
Ensure the property is compliant in all departments, growing the business year over year.
Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
Coach and develop leaders to exceed performance expectations.
Knowledge, Skills, And Competencies
Bachelor's degree in Hotel Management or related business field preferred
Minimum 3 years' experience in Rooms and/or Food & Beverage functions
Strong business communication skills verbal and written
Strong presentation skills and ability to lead team at leadership and hourly level
Knowledge of federal, state and local employment laws and regulations
High work ethic and self-initiative
Strong computer skills in Microsoft Suite
Some travel may be required
Regular attendance according to established guidelines
Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
Professional image as perceived by subordinates, peers, superiors, guests and community
Must possess basic computational ability
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Maintain calm and professional demeanor in sometimes high pressure situations
Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
Ability to participate in and lead departmental and/or hotel team meetings
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
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Worksite address
san diego, CA, 92189, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.