About this opportunity
Millman Search lists this General Manager opportunity in dubuque, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The General Manager (GM) is responsible for the overall leadership, profitability, and operational excellence. This role oversees all departments while ensuring exceptional customer satisfaction and strong financial performance.
The General Manager sets the strategic direction, builds high-performing leadership teams, and drives a culture of accountability, customer focus, and continuous improvement.
Key Responsibilities
Leadership & Culture
Lead, coach, and develop department teams
Establish clear performance expectations, KPIs, and accountability structures
Foster a customer-centric, ethical, and performance-driven culture
Recruit, hire, train, and retain top leadership and management talent
Conduct regular leadership meetings, performance reviews, and succession planning
Drive sales performance and profitability
Oversee operations to maximize product penetration while maintaining compliance
Ensure effective inventory management, pricing strategies, and merchandising
Analyze sales metrics and adjust strategies to meet volume and gross profit targets
Maintain strong relationships with vendor partners
Develop, manage, and execute annual operating budgets
Monitor financial statements, expense controls, and departmental profitability
Ensure accurate forecasting, reporting, and cash flow management
Implement operational best practices to improve efficiency and margins
Partner with ownership on long-term strategic planning and growth initiatives
Customer Experience & Reputation Management
Ensure consistently exceptional customer experiences across all touchpoints
Monitor CSI, online reviews, and customer feedback; address escalated concerns promptly
Promote a culture of transparency, trust, and long-term customer relationships
Representation within the local community and at industry events
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Worksite address
dubuque, IA, 52001, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.