About this opportunity
Zaxby's lists this General Manager opportunity in duluth, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Brand summary:
Zaxbys is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain has more than 900 locations.
Hungry For A Great Career? To our guests, Zaxbys is more than just a place to eat – it's a place to have fun, spend some time with friends and experience great
food. To our team members, Zaxbys is a family.
The Role
The General Manager is accountable for providing an outstanding guest experience, leading the management team, building a crew that employees want to stay with, ensuring operational excellence, and meeting financial targets at the location.
Core Responsibilities
Team Leadership:
Hire, onboard, and schedule crew and management
Conduct ongoing training for all staff on Zaxbys standards and procedures
Conduct performance reviews, provide feedback, and address performance issues
Create a positive work culture and maintain accountability across the team
Operations:
Oversee all daily restaurant operations—opening, closing, and shift-to-shift execution
Use store management systems to track inventory, sales, and performance metrics
Maintain Zaxbys operational standards for quality, cleanliness, and speed of service
Ensure compliance with all health, food safety, regulatory, and brand requirements and prepare store for inspections
Manage placement and receipt of inventory orders
Monitor and solve operational problems in real-time
Financial Management:
Meet financial targets by managing labor costs against sales and conducting inventory counts and addressing variances on cost
of goods sold
Maintain adherence to cash control procedures, reconcile daily cash drawers and deposits, and ensure secure credit card processing
Sales & Guest Experience:
Inspire team members to delight guests with efficient and personable service that goes above and beyond, while modeling this approach in your own customer interactions
Handle guest concerns and questions
Monitor guest satisfaction metrics and manage staffing to maximize customer experience
Basic Qualifications
The following requirements must be met to qualify for this position
At least 21 years of age
Valid driver's license with reliable transportation
High school diploma or GED
Minimum 2+ years of restaurant management experience in a fast-food environment
Experience leading and developing a team of 20+ people
Food safety knowledge and commitment to health and sanitation standards
Skills & Competencies Required
Candidates should demonstrate:
Customer service mindset and genuine care for guest experience
Clear communication and coaching ability
Strong operational execution and attention to detail
Proficiency with point-of-sale systems, basic math skills, and basic computer
Problem-solving and resourcefulness under pressure
Integrity and accountability; model the values you expect from your team
Physical & Work Demands
The position requires 50+ hours per week including mornings, evenings, nights, weekends, and holidays. It requires standing, walking, and moving for extended periods in a fast-paced environment. You must be able to lift up to 50 lbs. and be prepared to jump into operational work (food prep, other crew duties) when needed.
Benefits
Monthly performance bonus opportunity
Medical, dental, and vision insurance (fully covered for employee; spouse/dependent options available)
401(k) match
Paid time off
Free meals when working
Fun, supportive work environment
Professional development
This position is for the Zaxbys at 5970 State Bridge Rd, Duluth, GA 30097, USA
Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates primarily in the South, and has more than 900 locations.
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Worksite address
duluth, GA, 30155, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.