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Job description
What We're Looking For
We are seeking a leader who:
Has previous hotel General Manager or senior hotel leadership experience.
Understands the full scope of hotel operations.
Has strong financial and business acumen.
Demonstrates excellent leadership, communication, and organizational skills.
Is passionate about developing people and building strong teams.
Has a proven commitment to guest satisfaction and service excellence.
Can effectively balance operational priorities with financial goals.
Leads by example and creates accountability while maintaining a positive work environment.
Is comfortable making decisions, solving problems, and adapting to changing business needs.
Has strong knowledge of Marriott standards and hotel operations preferred.
Core Responsibilities:
Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction in each interaction.
Coordinate special programs, functions and incentives to improve guest service.
Work in a cooperative and friendly manner with fellow associates.
Effectively lead the Executive Committee to reach the goals of the property.
Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
Ensure the property is compliant in all departments, growing the business year over year.
Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
Coach and develop leaders to exceed performance expectations.
Knowledge, Skills, and Competencies:
Bachelor's degree in Hotel Management or related business field preferred
Minimum 3 years' experience in Rooms and/or Food & Beverage functions
Strong business communication skills verbal and written
Strong presentation skills and ability to lead team at leadership and hourly level
Knowledge of federal, state and local employment laws and regulations
High work ethic and self-initiative
Strong computer skills in Microsoft Suite
Some travel may be required
Regular attendance according to established guidelines
Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
Professional image as perceived by subordinates, peers, superiors, guests and community
Must possess basic computational ability
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Maintain calm and professional demeanor in sometimes high pressure situations
Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
Ability to participate in and lead departmental and/or hotel team meetings
Compensation & Benefits
Base Salary: $90,000 - $95,000annually (commensurate with experience, qualifications, and market alignment)
Bonus: Up to 50% Quarterly incentive plan tied to performance metrics
Health Benefits: Medical, dental, and vision insurance
Retirement: 401(k) with company match
Time Off: Paid vacation, holidays, and personal days
Perks: Discounted hotel stays across the portfolio
Growth: Career development and advancement opportunities
Culture: People-first environment focused on excellence and innovation
This is an exciting opportunity for a hospitality professional who wants to lead with purpose and make a difference.
At Courtyard by Marriott Downtown El Paso, your leadership will directly influence our guest experience, associate culture, and overall hotel performance. We are looking for someone who is ready to bring fresh ideas, develop talent, strengthen operations, and help take the hotel to the next level.
If you are an energetic hospitality leader who is ready for your next challenge, we want to hear from you!
Courtyard by Marriott Downtown El Paso is seeking a dynamic, experienced, and people-focused General Manager to lead our hotel team and drive operational excellence. We are looking for a hospitality leader who is passionate about creating exceptional guest experiences, developing people, strengthening hotel performance, and building a positive culture where associates can thrive.
As General Manager, you will have the opportunity to make a meaningful impact on the hotel's success by leading day-to-day operations, developing a high-performing team, and ensuring our guests consistently experience the quality and service expected from the Marriott brand.
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Worksite address
el paso, TX, 88568, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.