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Job description
Description
A General Manager/Operator is responsible for running day to day operations for the entire restaurant. Responsible for the entire P&L. Responsible for staffing and recruitment. On the shift, General Manager/Operators will be expected to work all positions in the store, supporting both the front and back of house. High proficiency in all positions is expected.
Duties and Responsibilities
Service
Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between.
Memorize the food and beverage menu at your location
Can handle guest complaints in an efficient and effective manner
Memorize steps of service for all FOH positions
Standard bearer
Able to work line positions to support team during the rush
Sanitation
Maintain high food safety standards, including verification of temp checks, line checks, cooling logs, and other food safety materials
Ability to complete internal health audits
Maintain high cleanliness and quality standards in the entire restaurant
Check food and equipment temperature to ensure food safety compliance
Leadership
Can cover any position in the restaurant
Provides direct, in the moment feedback to their team
Ownership mentality
Admin
Cash handling
Data entry
Able to properly receive and verify orders
Follow checklists for opening and closing
Responsible for all operating costs on the P&L
Attitude
Friendly
Possess a sense of urgency
Thoughtful
Natural ability to connect with others quickly
Intuitive
Responsible
Curious
Sense of ownership
Minimum Qualifications
Able to speak English
Comfortable working with and leading a team
Basic math knowledge
Able to take constructive criticism
Preferred Qualifications
Can speak both English and Spanish
Prior experience with Toast, R365 and/or Zenput
Food Manager certification
Any local certifications that are required in the store's jurisdiction
Prior experience in a high volume, fast casual setting
Physical Requirements
Able to lift 25+ pounds
Able to stand on their feet for 8 hours uninterrupted
Able to be stationary for multiple hours at a time completing repetitive tasks
Able to move quickly throughout the restaurant
Able to access and navigate all areas of the restaurant
Able to work in excessive heat and cold associated with the kitchen environment
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Worksite address
falls church, VA, 22042, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.