General Manager - Fine Jewelry Store

Job description

This role is responsible for the complete oversight of store operations, sales performance, client experience, team development, merchandising, inventory control, and community engagement. The ideal candidate is a polished, proactive leader with a passion for fine jewelry and a proven track record of delivering results in a high-end retail environment.

TOTAL COMPENSATION:

Total Compensation potential includes a combination of annual salary, commission and bonus structure.

Essential Duties and Responsibilities:

Manage all aspects of daily store operations including sales, merchandising, client services, and maintenance – including opening, closing, ensuring everything is locked and put away at night in safes, doors are locked, alarm system is functioning, etc.

Ensure the store consistently reflects luxury standards in cleanliness, displays, and overall environment

Oversee scheduling, staffing, and workflow to maintain operational efficiency

Enforce company policies, security protocols, and compliance procedures

Ensure all client communications and service requests (repairs, custom jobs, cleanings) are handled promptly and professionally

Lead by example in providing a high-touch, consultative sales experience for every client

Drive store sales by setting goals, creating and tracking KPIs, and motivating the sales team to exceed targets with executive leadership

Help create SOPs for consistency in store

Build lasting relationships with clients, especially bridal and high-net-worth individuals

Oversee and participate in the sales process for bridal, watches, and custom jewelry

Resolve elevated client issues with professionalism and urgency

Recruit, train, and develop top-tier talent aligned with luxury service standard

Provide ongoing coaching, hold team accountable, conduct performance evaluations, and growth opportunities for staff

Foster a collaborative and positive team culture that prioritizes excellence and professionalism

Host regular team meetings and brand trainings to align on goals and improve product knowledge

Maintain optimal inventory levels in partnership with the inventory or buying team

Ensure accurate receiving, pricing, and display of merchandise

Monitor and respond to sales trends to influence product selection and visual merchandising

Manage special orders, appraisals, repairs, and diamond memos with precision and follow-up

Collaborate with marketing to support promotional events, client outreach, and brand campaigns

Act as a brand ambassador within the community and at industry events

Support content creation and email follow-up related to client engagement and store events

Partner with the marketing team to execute in-store events and promotional campaigns

Support the communication strategy for events and initiatives, ensuring alignment with sales team execution

Answer/return/follow up phone calls in a timely manner

Communicate efficiently and effectively with all parties involved

Be flexible and able to work any day of the week as needed and weekends when necessary

Willing to learn the industry and help us maintain and grow our marketplace position

Attend business meetings and trainings as required

Perform other administrative tasks and special projects as assigned

Generate and provide sales staff with tailored customer reports to support events, clienteling efforts, and customer follow-up.

Run and analyze sales reports based on brand, product categories, purchase history, and other relevant criteria.

Generate and distribute sales performance reports with breakdowns by salesperson, product category, and other key metrics.

Experience (preferred or required):

Associate’s degree required; bachelor’s degree in business preferred

5-7+ years of luxury retail management experience required, preferably in fine jewelry or watch sales

Strong understanding of bridal jewelry, diamonds, timepieces, and custom design processes preferred

Proven track record in sales leadership and team development

Exceptional customer service and relationship-building skills required

Strong organizational, communication, and problem-solving abilities required

Proficiency with POS and inventory systems (The Edge preferred) and email communication required

Ability to work a flexible schedule including evenings, weekends, and holidays required

Strong working knowledge of MS Office/Google Suite required

Position Requirements and Skills:

Must be ambitious! We’re looking for a real “Go-Getter” who wants to serve and add value

Professional in attitude and appearance

Possess the ability to connect with a variety of personalities and exhibit patience in dealing with different personalities

Lives out core values

Exhibit strong leadership skills – leads by example and helps motivate others to do their best

Utilize extremely strong phone skills – high energy and passion for helping others

Be a team player who thrives working with a tight-knit organization where their activities directly affect the bottom line

Ability to perform accurate data entry within specified time frames

Analytical with the ability to identify trends and challenges

Ability to perform intermediate tasks in the Google Docs and/or MS Office Suite (Word, Excel, Outlook)

Outstanding written, grammar, & verbal communication skills with ability to interact with all levels of school

Strong technology skills with the ability to learn and navigate new software and systems.

Proficiency in Microsoft Word, PowerPoint, Excel, SharePoint, and Outlook.

Strong organizational and analytical skills with excellent attention to detail.

Ability to organize, interpret, and present customer and sales data in a clear and useful format.

Strong attention to detail

Must possess excellent organization, problem solving, and planning skills

Excellent time management skills and ability to adhere to schedules/deadlines

Must be dependable and safety oriented

Self-motivated and results driven

Ability to work weekends, evenings, events and holidays as needed

A role up your sleeves, and all hands-on deck mentality to cross functional tasks and assignments

Strong relationship management and the ability to drive multiple tasks to completion successfully

Resourceful team player and a positive “can-do” attitude

Ability to work in a fast-paced environment

Negative pre-employment drug screen and ability to pass criminal background check

Travel as required

Physical Requirements:

Lifting/Carrying

Twisting/Turning

Standing/Walking

Use of both hands

NOTE:

This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization. This job description in no way states that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job related duties as requested by their supervisor or manager in compliance with Federal and State Laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Requirements are representative of minimum levels of knowledge, skill and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis

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Worksite address

strongsville, OH, 44136, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.