About this opportunity
Altitude Trampoline Park lists this General Manager opportunity in franklin, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title: General Manager
Company: Altitude Trampoline Park Franklin
Location: Franklin, MA
Job Description
Altitude Trampoline Park in Franklin, MA is seeking a high-performance General Manager to lead all aspects of park operations. This is a hands‑on leadership role for someone who knows how to build strong teams, tightly manage costs, grow revenue, and deliver an outstanding guest experience. We are looking for a proven leader – someone who understands that a trampoline park is both an entertainment business and an operational machine that must run efficiently every day. The General Manager is responsible for full P&L performance, operational excellence, team leadership, revenue growth, payroll control, and guest satisfaction. The GM will set the tone for culture, accountability, cleanliness, safety, and service. This role requires a strong operator who can lead from the front while driving measurable business results.
Key Responsibilities
Leadership & Team Management
Recruit, hire, train, and develop a high‑performing team
Lead by example with strong floor presence and visibility
Set clear expectations and hold staff accountable
Coach supervisors and shift leaders to develop future managers
Manage scheduling to maximize productivity and minimize payroll waste
Anticipate and recognize business opportunities and challenges and lead the team in meeting them
Lead, manage and hold teams accountable in sales, customer experiences, maintenance, and cleanliness
Maintain proper employee/employer relations and address any questions in a timely and open manner, including disciplinary actions, recognition and performance evaluations
Financial Performance & Cost Control
Own full P&L accountability
Control payroll to targeted labor percentage
Manage operating expenses and vendor relationships
Monitor daily, weekly, and monthly financial performance
Identify and execute strategies to increase revenue and profitability
Revenue Growth
Drive birthday party bookings and group events
Execute local marketing initiatives and community outreach
Upsell party packages and in‑park add‑ons
Analyze trends and adjust pricing/promotions as needed
Create and implement strategies to drive group events, fundraisers, and birthday party bookings
Respond in a timely fashion to questions and reviews online
Guest Experience & Conflict Resolution
Ensure the park is meeting and exceeding customers' expectations
Ensure every guest has a safe, clean, and fun experience
Provide courteous customer service and respond to customer questions, complaints, or requests
Resolve any operational or guest experience issues which may occur professionally, calmly, and efficiently
Turn complaints into loyalty opportunities
Maintain high online review ratings
Enforce safety standards consistently and fairly
Operations & Facility Management
Oversee, manage, and collaborate with the Altitude management team to ensure successful day‑to‑day operations
Maintain high standards of cleanliness and organization. Ensure the park is clean and presentable and that any park maintenance issues are completed
Ensure all attractions are safe, well maintained, and operational
Oversee daily inspections and maintenance logs
Ensure regular and proper maintenance of trampoline equipment is performed
Ensure compliance with safety, health, and brand standards
Manage inventory, supplies, and concession operations efficiently
Establish and maintain a safe environment for patrons and staff in and around jumping surfaces, foam pits, and other activity areas
Ensure opening and closing duties are completed including safety audits, cash deposits, cleaning, and other managerial checklists
Manage products and pricing in our point‑of‑sale system
Assist staff in their job performance during peak activity periods or as required
Maintain an image of competence and professionalism
Provide or perform other services or duties as required
Qualifications
3+ years of management experience (entertainment, hospitality, retail, fitness, family entertainment center, or similar preferred)
Demonstrated success leading teams of 20+ employees
Proven experience controlling payroll and operating expenses
Experience growing revenue and managing to financial targets
Strong conflict resolution and customer service skills
Highly organized and operationally disciplined
Must be able to work a combination of weekdays and weekends
Comfortable working evenings, weekends, and holidays
Experience with party/event‑based revenue businesses is a plus
What We're Looking For
Strong people leader, not just an administrator
High accountability and ownership mindset
Data‑driven and financially disciplined
Calm under pressure
High energy with a strong work ethic
Detail‑oriented with operational excellence standards
Entrepreneurial mindset
Compensation and benefits
Competitive base salary commensurate with education and experience
Performance‑based bonus opportunity tied to revenue growth, payroll control, and guest satisfaction
Vacation and sick time
If you are a hands‑on leader who enjoys building teams, improving systems, driving revenue, and delivering a consistently excellent guest experience – we want to talk to you. Apply today and help lead Franklin's premier family entertainment destination.
Altitude Trampoline Park is the world’s premier trampoline park that offers fun and exercise for jumpers of all ages. Altitude Trampoline Park is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees regardless of race, national origin, religion, sexual orientation, gender, age, or disability.
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Worksite address
franklin, MA, 02038, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.