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Job description
Meet or exceed location revenue goals and other KPIs by managing the front and back of shop from vehicle intake through delivery
Manage shop throughput, production quality, and efficiency
Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint
Support teammates during peak times by receiving customers, checking in vehicles, and writing estimates as needed
Ensure repairs meet Crash Champions and I-CAR quality standards
Ensure repairs are billed accurately and back-of-shop PPE protocol is upheld
Complete shop payroll and staffing processes and manage staff PTO, vacation, or leave
Manage daily production flow and coordinate with Body Technicians, Collision Estimators, and Parts Managers
Write DRP complaint estimates as needed, update estimates, and lock final estimates
Interview, hire, coach, and develop teammates
Requirements
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers
Aptitude in decision-making and problem solving
Ability to lead and work collaboratively with others to meet shared objectives
Demonstrated ability to meet deadlines and achieve successful results
Proficient knowledge and use of estimating software, CCC ONE Total Repair Software
Proficient with Computers and other technology
Valid driver’s license required
Core Competencies
Demonstrates expertise in managing shop operations, ensuring quality standards, and leading a team in the collision industry. Proficient in estimating software and knowledgeable about insurance procedures to drive revenue and efficiency.
Highest-signal resume keywords
Collision Industry Knowledge
CCC ONE Total Repair Software
Decision-Making
Team Leadership
Production Management
ATS Optimization Keywords
Hard Skills
Estimating Software
Production Quality Management
Repair Job Assignment
Payroll Management
PPE Protocol Compliance
Soft Skills
Problem Solving
Collaboration
Time Management
Coaching
Communication
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
Collision Repair
Insurance Procedures
KPI Management
Shop Throughput
Body Technicians
Tools & Technologies
Computers
Estimating Software
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Worksite address
fredericksburg, VA, 22403, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.