About this opportunity
Bass Pro Shops lists this General Manager - Fun Mountain opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
POSITION SUMMARY:
The General Manager is responsible for overseeing the entire operations of the Fun Mountain facility. This position will be responsible for managing both Food and Beverage operations as well as all games, bowling and guest attractions.
ESSENTIAL FUNCTIONS:
Routinely inspect areas of ownership to observe processes, guest experiences and to gather feedback from guests and associates
Hold regular meetings with leadership to promote coordination, growth and communication
Continually evaluate existing offerings and develop new activities and services in order to exceed guests’ expectations
Handling complaints, and oversee the service recovery procedures
Provide leadership and direction to management and hourly associates
Strive to exceed the budgeted revenue predictions, within expense and payroll guidelines
Ensure security and emergency procedures are in place as required by company policy and/or federal and state regulations
Oversee purchasing in accordance with the budget outline and as required by company policy
Ensure that labor and other costs are managed appropriately meeting or exceeding profit goals
Prepare a variety of administrative/operations reports and records, timesheets, daily staffing reports, inventories, cash reportsetc
Ensure that alcoholic beverages are served within the rules proscribed by the Missouri Department of Public Safety Alcohol and Tobacco Control
Ensure that food is served within the rules proscribed by the Taney County Department of Health and Safety
Ensure that local and state applicable health and safety procedures and regulations are followed and maintained
Work with Ownership, Big Cedar Leadership and Contractors to ensure that construction projects are completed on time to vision and budget
Supervise and assist as necessary with all operations, which may include guest service; checking-in guest reservations; cleaning, organizing, service, dining area attention; bussing, resetting tables; bartending, menu development, large party reservations; line set up and restocking, expediting, etc
ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or Equivalent
Preferred Degree: Bachelor's Degree in Business Management
Certificate(s) or License(s): Manager food handler and beverage service certifications (will provide if needed)
Years of experience: 1) At least 5 years previous leadership experience, or a combination of education and experience from which a comparable amount of knowledge is acquired
2) At least 5 years of Food and Beverage experience is preferred. (or multi-unit operation experience preferred)
3) At least 5 years of hospitality management experience preferred
KNOWLEDGE, SKILLS, AND ABILITY:
Analytical and Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems
Guest and Personal Service -The knowledge of principles and processes for providing guest and personal services. This includes guests’ needs assessment, meeting quality standards for services, and evaluation of guest satisfaction
Number Facility - the ability to add, subtract, multiply, or divide quickly and correctly. Including the ability to calculate figures and amounts in relation to recipes for volume, ounces, etc
Language - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees of organization
Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment
Teamwork - Skilled at building a cohesive team relationship and facilitating goal accomplishment
Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message
Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently
Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities, using effective approaches for choosing a course of action or developing solutions
TRAVEL REQUIREMENTS:
N/A
PHYSICAL REQUIREMENTS:
Regularly completes computer work, walks, and stands. Occasionally sits and lifts up to 50lbs.
Computer Work Additional Physical Requirements Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds
INDEPENDENT JUDGEMENT:
Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor. Develops strategic direction, goals, plans and policies for an area of responsibility. Sets broad objectives and is accountable for overall results in respective area of responsibility. Authority to make independent decisions on matters of significance. Requires a high degree of independent judgment and problem solving of complex problems.
MANAGEMENT LEVEL:
Non-Exempt: ☐ Hourly Exempt: ☐ Individual Contributor ☐ Supervisor ☐ Manager ☐ Sr Manager ☐ Director ☐ Sr Director ☐ Executive
Job Details:
How many direct reports will this role have? 15-50 varies by location
Job Status Information:
Is this role typically ☒ full-time, ☐ part-time, or ☐ both? Will this role need email access? ☒ Yes ☐ No
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k
Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Equal Opportunity Statement:
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations:
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at
About Bass Pro Shops:
Big Cedar Lodge About Bass Pro Shops Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.