About this opportunity
Chick-fil-A lists this General Manager opportunity in gainesville, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
General Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our General Manager is responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A General Manager two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. They
lead by example and set the tone that others will follow.
Position Type:
Full-time and Part-time
Our Benefits Include:
Competitive Pay
Scholarship Opportunities
Sundays Off
Flexible Scheduling
Advancement Opportunities
Fun Work Environment
Free Food!
Health Benefits (based on tenure & performance)
Sick Pay & PTO (based on tenure & performance)
401K Plan (based on tenure & performance)
Bonus Plan (based on tenure & performance)
General Manager Responsibilities:
Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
Offer immediate and respectful response to Guest's needs
Assist in training of new hires, set the tone for a shift, and act as a role model for our team
Trains other trainers to help build future Team Members and sustain ongoing training
Be a friendly, encouraging team player
Open and/or close, lead shifts, key holder
Count drawers and finalize day
Excellent communication skills, both written and spoken
Insures that cashiers follow cash handling procedures at all times
Manage daily analytics to maintain operational excellence at all times
Addresses guest issues that may arise; consults with management regarding complex issues
Insures Team Members and Team Leaders are engaged at all times with the guest experience
Qualifications and Requirements:
Smile
Create and Maintain Eye Contact
Speak with a Friendly Tone
Make Emotional Connections with Guests
Reliable transportation
Ability to work in a fast-paced environment
Strong people skills with a desire to serve Team Members
Strong commitment to superior customer service
Ability to manage Team Member's behavioral and performance issues
Ability to work in a team environment with shared ownership and responsibility
Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Required to develop through our in-house Leadership Development Program (LDP)
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
The General Manager is responsible for:
Leading the restaurant in delivering an exceptional experience for every guest, every day, while consistently achieving or exceeding Chick-fil-A standards for:Food Quality
Speed of Service
Hospitality
Cleanliness
Accuracy
Food Safety
Providing overall leadership, direction, and accountability for all restaurant operations.
Ensuring the restaurant consistently executes the vision, mission, values, and thematic goal of the organization.
Leading and developing the Director team by:Clearly communicating expectations and success factors
Providing consistent coaching and feedback
Ensuring accountability to assigned responsibilities
Creating unity and alignment across all areas of the business
Ensuring the restaurant is appropriately staffed, trained, and prepared to execute excellent operations during all dayparts.
Maintaining operational excellence through consistent execution of systems, processes, and standards.
Monitoring and improving key business results, including:Sales and profitability
Labor and productivity
Food cost and waste
Guest satisfaction
Speed of Service
Team Member retention and engagement
Operational efficiency
Ensuring the restaurant maintains a culture of care, excellence, hospitality, and continuous improvement.
Building strong relationships with Team Members, leaders, guests, and community partners.
Collaborating with the Operator and leadership team to identify opportunities for growth and improvement.
Ensuring compliance with Chick-fil-A standards, company policies, food safety requirements, employment practices, and applicable regulations.
Leading the restaurant through change, growth, challenges, and opportunities with clarity, confidence, and consistency.
Holding all Directors accountable for their roles and responsibilities while fostering a unified leadership team.
The General Manager should:
Work intentionally within the restaurant while also allocating appropriate time for planning, analysis, coaching, and strategic leadership.
Lead through other leaders rather than attempting to personally manage every operational detail.
Allocate consistent time each week to:Strategic planning
Director coaching and development
Business performance review
Talent planning
Culture development
Effectively communicate organizational goals, priorities, expectations, and success factors to the entire team.
Combine critical thinking, business acumen, and practical leadership to drive sustainable results.
Create clarity by ensuring every Director understands their role, responsibilities, priorities, and measures of success.
Intentionally develop leaders who are capable of leading independently and effectively.
Establish a culture where accountability is viewed as a form of care and development.
Ensure hiring, training, coaching, evaluation, and daily leadership practices align with the vision and thematic goal of the organization.
Make decisions that balance:The needs of the guest
The development of the Team Member
The health of the business
The long‑term vision of the organization
Proactively identify problems, address root causes, and implement sustainable solutions.
Model the behaviors, standards, and values expected from every leader and Team Member.
Protect and intentionally build the culture of the restaurant.
Enthusiastically and passionately lead the entire restaurant team toward operational excellence and organizational growth.
Requirements
Minimum 21+ years old
Previous leadership experience is an asset
Hard-working
Team-oriented
Friendly
Honest
Growth mindset
Self motivated
Company Information
Company Information
A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
Scholarship Opportunities
Free Break Meal
401k With 4% Match
Affordable Health Insurance
Uniform Provided
Flexible Hours- You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays- All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
Work Directly With A Chick-fil-A Operator- The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in its employees, teaching them important business skills for the future.
Competitive Pay- Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
It's a Great Place to Work- At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
In our restaurant, we focus on winning hearts every day. And we always have. Since the beginning, we've challenged our teams to create an environment that allows a simple smile to change someone's day. The ability for one to have an experience that is elevated in the fast food environment that pushes the envelop on perfection but always allows for excellence.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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Worksite address
gainesville, TX, 76240, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.