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Job description
The General Manager is responsible for effectively managing all facets of their gym, including, but not limited to hiring, training, development of team members and overall gym operations. Including delivering excellent customer service to our members while role-modeling the organization's values and culture. The General Manager may occasionally be required to work on weekends and evenings as needed to meet business needs.
Major Responsibilities
Member Experience
Deliver exceptional gym member experience
Oversee member experience withing the gym and lead by example
Provide and maintain the highest level of customer service to our members
Provide effective decision-making regarding customer service issues to provide a positive member experience
Ensure our member receive the best fitness experience by walking the gym floor and assisting members when needed
Manages member feedback of gym
Team Member Experience
Deliver exceptional team member experience
Hire, train and schedule all gym-level staff
Trains and develops Front Desk Team Members and/or Frontline Team Members regarding all Standard Operating Processes involving member acquisition and onboarding
Manage and evaluate the performance of all gym team members
Oversees team member bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by indicated deadline
Gym Management Responsibilities
Manages P&L of their gym to ensure expected profitability
Facilitate and monitor company-wide initiatives
Ensure facility is clean and operationally sound & assist in organizing weights and inspecting equipment to ensure it is in working order
Responsible for managing janitorial and office supplies, printing and forms and small equipment
Effectively manages the operations of the gym, including managing gym-controllable inventory and assets
Be an ambassador of your gym by promoting and staying aware of your gym's social medica and digital presence
Respond to social media inquiries
Understands budgeting, inventory, payroll, labor management, and facilities maintenance o Have business acumen that includes an understanding of the competitive landscape and community around the gym
Ensure compliance throughout the gym
Ensure gym audits, which are in place to ensure the safety of our members and team members, are done in the expected timeframe
Stay aware of all job postings for your gym, and ensure interviews are performed on a consistent basis to prevent any open positions in operations or fitness
Qualifications
Minimum of 5 years of management experience, preferably in the fitness or hospitality-related industry. Bachelor's degree in business or related field is desirable!
Prior experience in personal training or management of personal trainers are highly preferred
Strong understanding of operations and performance metrics, including P&L, budgeting, inventory, employee relations and labor management, facilities maintenance
Team up with third-party vendors and internal support teams to ensure proper operations and maintenance of gym facilities
Become an expert on Gold Gym's products and target customers
Share weekly, monthly, and quarterly performance updates, including wins, learnings, and opportunities for improvement
Maintain flexibility in your daily schedule to handle communication needs, sometimes outside of typical business hours. Must be flexible and reliable team player, both internally and externally.
Must be able to build relationships, genuine connections, and trust, both internally and externally. Must have a customer-centric mentality and commitment to excellence and continuous improvement
Must be proactive and possess strong organizational and prioritization skills. Must have a high attention to detail and ability to management multiple projects and priorities
Must demonstrate excellent communication skills and be able to communicate clearly in all various modes (verbal, written, text, etc.) Must have well-developed interpersonal skills and a positive attitude.
Must be results and bottom-line oriented yet possess sensitivity towards people and values
Must have exceptional time-management skills and be able to execute tasks and responsibilities in an ever-changing industry
Must be able to think creatively and innovatively
Ability to travel to various fitness clubs and out of state meetings, or as needed
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Worksite address
austin, TX, 78716, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.