General Manager & Head of Growth

Job description

Ethos Intelligence is building a new category of safe, ethical AI for schools and education organizations. The platform helps educators and students use AI productively while preserving trust, safety, and alignment with school needs.

Ethos is live in early school and education-organization deployments. The company is now moving from founder-led product development and pilot relationships toward repeatable customer acquisition, implementation, adoption, and growth.

Ethos Intelligence is seeking a General Manager & Head of Growth to own the company’s next stage of commercial growth and operating execution.

Reporting to and working closely with the founders, this leader will own Ethos’s commercial and operating plan, including go-to-market execution, customer acquisition, implementation, customer success, marketing, growth strategy, and company operating cadence. The founders will continue to steward the mission, product vision, and major strategic direction. This leader will have clear decision authority over agreed commercial priorities, budgets, team design, and execution.

This role is ideal for a SaaS operator who knows how to turn an emerging product and strong market thesis into a repeatable growth engine.

Operating Leadership & Cadence

Own the company operating cadence across commercial and customer-facing functions

Run weekly, monthly, and quarterly business reviews around growth, customer health, implementation progress, and launch readiness

Ensure clear priorities, accountability, and execution discipline across teams

Coordinate with product and engineering leadership to align commercial needs with development priorities

Help the company mature from founder-led execution into a durable operating system

Go-to-Market & Commercialization

Own the growth plan across acquisition, activation, adoption, retention, and expansion

Build and refine the go-to-market strategy across target customer segments

Establish pricing, packaging, pipeline discipline, and growth KPIs

Develop repeatable customer acquisition and expansion motions across direct, partner, and self-serve channels as appropriate

Sales & Market Development

Stand up and manage the sales operating system, including pipeline management, forecasting, CRM discipline, and sales process

Recruit, lead, and develop early sales talent and external commercial resources

Improve conversion from interest to implementation through better qualification, messaging, and follow-through

Help define market sequencing, ideal customer profiles, and new channels that accelerate adoption

Implementation & Customer Success

Build scalable onboarding, implementation, and activation systems

Ensure customers are successfully deployed and supported

Create a customer success function that drives adoption, satisfaction, retention, and expansion

Translate customer complaints, questions, and usage patterns into operational and product improvements

Establish support workflows, escalation pathways, and service expectations

Marketing & Demand Generation

Lead the commercialization side of marketing in close coordination with internal and external partners

Ensure brand, PR, content, campaigns, and demand generation are aligned to growth goals

Help sharpen product positioning, category messaging, and customer-facing narratives

Build a demand-generation engine that supports customer acquisition, usage, and expansion

The ideal candidate is a SaaS operator with deep growth, commercialization, and go-to-market experience. This person has likely served as a GM, Head of Growth, President, or senior business leader in an early-stage or scaling software company, ideally in edtech or another trust-heavy, stakeholder-heavy environment.

Experience

Significant leadership experience in SaaS growth, go-to-market, commercialization, or general management roles

Track record of building or scaling a repeatable growth engine in an early-stage or growth-stage company

Experience leading across sales, customer success, implementation, and marketing

Strong understanding of commercialization in complex customer environments

Demonstrated ability to hire, manage, and align cross-functional teams

Comfort working closely with founders and operating with high accountability in a fast-moving environment

Willingness to travel regularly — early on primarily to RDI/CSUSA corporate offices and school sites for training and onboarding, transitioning to travel for new account generation, client visits, and conferences as the role matures

Strongly Preferred

Experience in edtech, K-12, or school-facing software

Experience with adoption-led or product-led growth motions, not just contract-led enterprise selling

Experience in markets where trust, compliance, safety, or public scrutiny matter

Familiarity with customer segments such as charter networks, private schools, school systems, or education organizations

Experience helping position a company for strategic investment, partnership, or acquisition

Personal Characteristics

Highly accountable and execution-oriented

Commercially ambitious and growth-minded

Decisive, organized, and comfortable with ambiguity

Strong communicator with the ability to create alignment across founders, teams, and external partners

Able to move fluidly between strategy and execution

Focused on customer adoption and measurable results

Compensation will be competitive and will include a mix of base salary, performance-based incentives, and the potential for long-term upside aligned to value creation, including potential equity participation.

#J-18808-Ljbffr

Worksite address

new york, NY, 10261, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.