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Job description
Benefits:
Employee discounts
Flexible schedule
About Sauna House
At Sauna House, we've reimagined the ancient traditions of the thermal cycle for the modern world. We create intentional experiences that promote recovery, relaxation, and well-being through heat, cold, rest, and therapeutic massage — welcoming everyone from seasoned practitioners to those just beginning their wellness journey. We believe exceptional guest experiences begin with exceptional people, which is why we invest in our team through coaching, collaboration, and real opportunities for growth.
Mission — To improve the mental and physical well-being of the world, one guest at a time.
Values — Belonging, Joy, Honesty, Stewardship, Presence
Position Summary
The General Manager leads a Sauna House location — building a high-performing team, delivering an exceptional guest experience, and driving a safe, profitable, well-maintained business. You'll serve as the face of Sauna House in your local community, leading through ownership, accountability, coaching, and operational excellence.
Key Responsibilities
Leadership & Team Development
Build, hire, coach, and develop a high-performing team — setting every member up to deliver top-tier hospitality
Own scheduling, performance reviews, and HR matters with fairness and consistency
Act as chief culture officer, driving team alignment with Sauna House mission and values
Guest Experience
Ensure every guest receives an exceptional, personalized hospitality experience
Practice servant leadership — step into any role, including the floor, to protect the guest experience during high demand
Monitor guest feedback and online reviews, coach the team on hospitality behaviors
Operational Stewardship
Maintain a safe, “opening day” clean and well-maintained facility at all times
Oversee preventative maintenance, vendors, and inventory management
Ensure operational standards, safety, and company policies are consistently followed
Business Performance & Financial Management
Own the location's P&L — driving top-line revenue while managing labor and controllable expenses
Monitor KPIs daily, forecast staffing needs, and lead weekly financial reviews with ownership and the franchisor
Drive membership acquisition and retention through operational excellence and community engagement
Franchise & Corporate Partnership
Serve as the primary liaison between your location, franchisees, and corporate leadership
Collaborate with peers, execute company initiatives, and champion new programs
Community Engagement & Brand Development
Build relationships with local businesses and community partners
Lead local marketing and outreach efforts that drive brand awareness and guest traffic
What We're Looking For
3+ years of leadership experience in hospitality, retail, fitness, wellness, restaurant, or another customer-focused environment
Demonstrated success leading, coaching, and developing teams
Experience managing financial performance and operating metrics
Ownership mindset with a hospitality-first mentality — humble, adaptable, and confident
Strong emotional intelligence, communication skills, and sound business judgment
Proven ability to solve problems, make timely decisions, and lead through change
How Success Is Measured
The General Manager is accountable for two primary outcomes: Top-Line Revenue and Guest Experience — supported by metrics including membership growth and retention, labor cost %, employee retention, guest satisfaction and online reviews, and facility audit scores.
Physical Requirements
Ability to stand and walk for extended periods; ability to lift up to 40 pounds
Ability to work in hot and cold environments associated with the Sauna House experience
Position Details
Title : General Manager
Location : TBD
Reports To : COO / VP of Operations
Department : Operations
FLSA Status : Exempt
Employment Type : Full-time
Schedule : 40+ hours per week, including evenings, weekends, and holidays as business needs require
Compensation & Benefits
Pay : Starting at $XX,XXX/year
Bonus Potential : Eligible for performance-based bonuses
Benefits :
3 weeks Paid Time Off
Paid Sick Days
Free Bathhouse Visits
Discounts on Sauna House products
Reimbursements for visiting bathhouses around the world!
Equal Opportunity Employer
Sauna House is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.