About this opportunity
The Greystone Inn lists this General Manager opportunity in lake toxaway, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Greystone Inn, a premier lakeside luxury resort nestled in the mountains of Western North Carolina, is seeking an experienced and dynamic General Manager to lead our team and oversee the daily operations of the property. This role is responsible for delivering exceptional guest experiences while ensuring strong operational performance, team engagement, and financial success.
The ideal candidate is a hands-on hospitality leader with a passion for service excellence, team development, and operational integrity. This individual will set the tone for the property, uphold the high standards of the Greystone Inn brand, and foster a culture of hospitality and accountability across all departments.
Key Responsibilities
Provide leadership, direction, and support to department leaders and team members across the property
Oversee all daily operations including front office, housekeeping, food & beverage, maintenance, and guest services
Manage financial performance including budgeting, payroll oversight, forecasting, and revenue optimization
Recruit, hire, and onboard new team members while maintaining a strong culture of hospitality and accountability
Develop, coach, and mentor employees to support professional growth and high performance
Ensure service standards and operational excellence are consistently delivered
Maintain strong guest satisfaction through attentive service, problem resolution, and proactive communication
Collaborate with ownership and corporate leadership on strategic initiatives and property goals
Qualifications
Proven leadership experience in hospitality, hotel, or resort management
Strong operational and customer service background
Demonstrated ability to lead, motivate, and develop teams
Experience managing budgets, payroll, revenue performance, and forecasting
Strong administrative and organizational skills
Excellent communication and interpersonal abilities
Ability to maintain high service standards in a luxury or boutique hospitality environment
About The Greystone Inn
Located on the shores of Lake Toxaway, The Greystone Inn is one of North Carolina’s most distinguished resort destinations, known for its timeless charm, exceptional service, and unforgettable guest experiences.
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Worksite address
lake toxaway, NC, 28747, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.