About this opportunity
Extended Stay America lists this General Manager opportunity in melbourne, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position Purpose and Summary
Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes achieving positive associate satisfaction, meeting financial goals, and upholding the property's reputation while maintaining company brand standards. Additionally, this role provides leadership to the property associates, ensuring that the hotel is viewed as an exceptional workplace.
Watch video: A Day in the Life for General Manager,
Major / Key Duties
Demonstrates and promotes 100% commitment to providing the best possible experience for guests
Ensures that all guest-related issues are resolved in a manner consistent with the company\'s goals and objectives
Ensures rooms are Guest Ready, including adhering to the highest cleanliness standards; maintaining public areas and grounds in excellent condition; and completing the Green Shield program on schedule and meeting or exceeding brand standards.
Completes daily room and Guest Ready room inspections
Manages ESA Brand Standards and processes while pursuing continuous improvement
Ensures proper recruiting, interviewing, screening, reference checking, and hiring procedures are followed
Onboards and trains new associates to include Best Day Ever and Extended Stay University training course compliance
Drives positive work environment through teamwork, leading by example with energy, enthusiasm and recognition
Partners with District Manager to generate optimal associate performance including coaching, counseling and enforcement of company policies in a consistent and fair manner
Conducts daily team meetings to communicate company updates and hotel needs to improve daily deliverables
Provides team members with the necessary tools and supplies to perform their jobs
Maintains appropriate PAR levels through Daily Visual Management to prep for weekly or monthly order cycle, including timely receipt of purchase orders; ensures purchases are within budget and from approved vendors
Efficiently manages rooms to keep all guest rooms in service
Effectively manages and controls labor expenses by approving Daily Punches timely and using the Productivity report to monitor and adjust to align with company labor standards
Responsible for cash management including collection of in-house guest balances; ensures Corporate Lodging procedures are in place to collect payment timely
Ensures quality lead generation quotas are achieved by GSRs collecting company names from guests at check-in, mining in-house leads and in-house account maintenance, competitive set surveillance and overall market awareness including new opportunities
Upholds and enforces ESA standards and policy compliance at the hotel level
Ensures bank deposits are completed in accordance with company policy
Completes competitive surveillance (Sales Drive Bys)
Other Duties
Reviews in-house rates
Adheres to federal, state and local employment laws and regulations
Performs duties in all aspects of hotel operations as needed
Directly manages an Assistant General Manager / Team Leader
Actively reviews and monitors guest experience and social media websites to ensure timely and appropriate responses to postings and address issues
Benefits
Weekly Pay!
Competitive Wages
Great working environment
Employee Recognition Programs
Medical Insurance
Dental Insurance
Vision Insurance
Health Care and Dependent Care Flexible Spending Accounts
Employer Paid Basic Life and AD&D Insurance
Employer Paid Long Term Disability
Optional Employee Paid - Voluntary BenefitsShort-Term Disability
Buy-Up Long-Term Disability
Supplemental Life Insurance
Dependent Life Insurance
401(k) Savings Plan
Paid Time Off
Employee Assistance Program (EAP)
Employee Perks Program offering discounts to major companies
Compensation
Pay ranges information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
For Colorado, Washington, California, Applicants Only : General Manager GMA- $53,000 - $76,000 Annually
For New York City (Whitestone) Applicants Only: General Manager GMA - $57,000 - $87,000 Annually
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age, national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
Minimum Qualifications
Minimum three years related hospitality management (or related field) experience required; Customer experience required. Must have a valid driver\'s license and successfully pass a motor vehicle check.
Preferred Qualifications
2-year degree highly preferred
Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software
Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines
Ability to manage and direct a staff to perform daily job tasks
Conversational or proficient in Spanish
Environmental Job Requirements
The work environment characteristics described here are representative of the associate experiences while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Frequently works in outside weather conditions and may be frequently exposed to wet and/or humid conditions.
Occasionally works near moving mechanical parts and may be occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
Typically, moderate noise level in the work environment.
Associate frequently required to travel within the local community. Infrequent travel from one city to another is required, which may necessitate air travel.
Occasionally push, pull, lift and/or move up to 25 pounds.
Knowledge, Skills, Abilities & Competencies
Read, write and speak English and comprehends basic instructions.
Write in an effective and grammatically correct manner to generate effective short correspondence and memos.
Present information in one-on-one and small group situations to customers, clients, and associates
Communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property
Conversational Spanish would be beneficial
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Worksite address
melbourne, FL, 32935, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.