About this opportunity
NCG Cinemas lists this General Manager - Midland opportunity in midland, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Location: Midland, MI, 48640
Role Summary
Set the tone as the ultimate host and operator-in-chief. The General Manager (GM) is a working manager—present on the floor, greeting guests, supporting staff, and ensuring flawless execution of operations, events, and presentation.
Reports To: Regional Manager
Direct Reports: Assistant General Manager, Operations Manager, Shift Managers, Housekeeping Lead
NCG 2.0 Mindsets
Heartfelt Hospitality Above All Else
Generosity Creates Community
Details Matter
Joy is Contagious
Lead with Integrity & Heart
Key Responsibilities
People & Culture
Recruit, hire, and schedule staff.
Coach the leadership bench to develop talent.
Build and maintain a culture of hospitality, accountability, and recognition.
Guest & Brand
Ensure best-in-market presentation and cleanliness standards.
Personally handle escalated guest matters with care and professionalism.
Lead community outreach initiatives to strengthen local partnerships.
Operations & Financials
Deliver on sales targets, cost of goods sold (COGS), labor, and controllable expenses.
Forecast for events and new releases accurately.
Ensure compliance with food safety, OSHA, ADA, ID checks, cash handling, and emergency readiness protocols.
Strategy & Execution
Execute corporate initiatives including menu and price changes, and marketing activations.
Review operational scorecards weekly to drive continuous improvement.
Working Manager & Events
Maintain high visibility on the floor, especially during evenings, weekends, and major releases.
Assist across all operational areas including concessions, box office, ushering, cleaning, and technical support.
Oversee planning and execution of all in-house events; meet and greet event organizers; troubleshoot in real time.
Develop community partnerships to encourage repeat business.
Qualifications
3–5+ years of leadership experience in a high-volume environment.
Strong financial acumen and understanding of presentation standards.
Proven track record in event execution and community relations.
Success Metrics (KPIs)
Net Promoter Score (NPS) / Guest satisfaction
Market share and sales growth
Labor and controllable expense management
Audit scores including food safety, cash handling, and presentation
Employee turnover, retention, and internal promotions
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Worksite address
midland, MI, 48640, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.