About this opportunity
Blue Hills Boston lists this General Manager opportunity in milton, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Blue Hills Ski Area is Greater Boston’s hometown mountain — a beloved, accessible destination offering alpine skiing, snowboarding, snow tubing, and a full lodge experience just minutes from the city. With a loyal regional following and a growing corporate and group business, Blue Hills is seeking an experienced, entrepreneurial leader to oversee all aspects of mountain operations and drive the area’s continued growth.
POSITION OVERVIEW
The General Manager serves as the senior leader of Blue Hills Ski Area, with full accountability for operations, financial performance, guest experience, staff management, and strategic direction. This individual will bring proven ski industry experience, a track record of successfully leading departments or business units, and the ability to inspire a team in a fast-paced, weather-dependent environment. The GM reports directly to ownership and plays a central role in shaping the future of the mountain.
KEY RESPONSIBILITIES
Operations & Mountain Management
Oversee all day-to-day operations including snowmaking, grooming, lifts, terrain management, snowsports, tubing, race, ski patrol, and facilities maintenance
Ensure the mountain operates safely, efficiently, and to the highest standards of guest experience across all conditions
Develop and implement operational procedures, emergency protocols, and risk management practices in compliance with state & industry regulations and NSAA standards
Coordinate seasonal opening and closing, capital maintenance, and year-round infrastructure planning
Leadership & People Management
Lead, mentor, and develop department heads
Oversee full-cycle staffing: hiring, onboarding, performance management, and retention strategies for seasonal and year-round employees
Foster a culture of accountability, teamwork, and exceptional guest service across all departments
Partner with HR to ensure compliance with labor laws, safety regulations, and organizational policies
Financial Management & Strategy
Identify and develop new revenue opportunities including group sales, events, programming, and partnerships
Analyze operational and financial performance data and present results and strategic recommendations to ownership
Help manage vendor and supplier relationships, negotiate contracts, and oversee procurement
Guest Experience & Brand
Champion a guest-first culture and ensure consistently high satisfaction across all touchpoints
Respond to escalated guest concerns and drive continuous service improvements
Collaborate with the marketing team on brand positioning, seasonal campaigns, and community engagement
Serve as the public-facing leader of Blue Hills Ski Area within the Greater Boston community
QUALIFICATIONS
Required
Minimum 7–10 years of experience in the ski or mountain resort industry
At least 3–5 years in a senior leadership role managing multiple departments or a major operational division
Demonstrated success managing P&L responsibility and driving revenue growth
Deep understanding of mountain operations, snowmaking, lift systems, and winter resort logistics
Exceptional leadership and communication skills with the ability to motivate large, diverse teams
Strong financial acumen with experience in budgeting, forecasting, and reporting
Familiarity with NSAA standards, ski patrol operations, and industry safety regulations
Ability to work flexible hours including weekends, holidays, and on-call during peak season
Preferred
Bachelor’s degree in Hospitality Management, Business Administration, or a related field
Experience with group/corporate sales and event management in a resort setting
Established relationships within the New England ski industry
Proficiency with resort management software, POS systems, and data analytics tools
COMPENSATION & BENEFITS
Compensation
Competitive executive base salary, commensurate with experience
Potential for performance-based annual bonus
Season ski pass for employee and immediate family
Paid time off and holiday schedule
HOW TO APPLY
Qualified candidates are encouraged to submit a resume and cover letter outlining their ski industry experience and leadership background via LinkedIn. Applications are reviewed on a rolling basis; early submissions are strongly encouraged.
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Worksite address
milton, MA, 02186, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.