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Job description
St Petersburg, FL: 28th St S / 54th Ave S
EōS Fitness is bold, upbeat, and motivating. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Responsibilities
Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants.
Effectively communicate goals, expectations, and procedures to staff, ensuring everyone understands their roles and responsibilities.
Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups.
Provide constructive feedback to staff on their performance, using clear and specific language to highlight strengths and areas for improvement.
Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.
Qualifications
2 years of sales management experience.
3-4 years of customer service experience.
Prior experience or strong interest in the fitness industry.
Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
Excellent relationship building and influencing skills with people at all levels and in all functions.
Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
Someone who embraces our Core Values.
Requirements
Must successfully pass a background check.
CPR certification required within 30 days of hire.
Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
Ability to access and operate the Company computer system, including preparing documents, entering data, and reading reports.
Ability to bend routinely and repetitively to lift more than 40 lbs.
Salary Pay Range: $65,000 - $70,000 USD
Benefits
A highly energetic and collaborative team.
A management team that cares about your professional development.
Free membership for you and plus one family member.
Discounted Personal Training and merchandise – including supplements.
Employee referral program.
Daily Pay offered – access your funds before payday.
Competitive pay plus vacation, holiday, and sick pay.
Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered.
401(k) + Company matching.
Personal education growth options with Sophia Learning.
* Based on eligibility of tenure and full-time vs. part-time employment.
EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.
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Worksite address
saint petersburg, FL, 33739, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.