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Job description
Bagel Chef (Shop Manager)
Reports To: District Manager
About PopUp Bagels
PopUp Bagels is redefining the bagel experience through exceptional food, genuine hospitality, and a culture built on energy, quality, and community. From our signature Grip, Rip & Dip® experience to our growing presence across multiple markets, we have built a loyal following by focusing on what matters most: making great bagels and creating memorable guest experiences.
As we continue to grow, we’re looking for leaders who are passionate about food, hospitality, and team development to help drive the next chapter of the PopUp Bagels story.
Position Summary
The Bagel Chef (Shop Manager) is the leader of the shop and is responsible for the overall success of the business. This role oversees all front-of-house and back-of-house operations, ensuring exceptional food quality, operational excellence, financial performance, and guest satisfaction.
The ideal candidate is a hands-on leader who enjoys developing people, building strong teams, and creating a culture of accountability, hospitality, and continuous improvement. The Bagel Chef is responsible for driving results through effective leadership, coaching, planning, and execution while maintaining the standards that define the PopUp Bagels brand.
What You’ll Do
Operations & Business Performance
Lead all aspects of daily shop operations
Drive sales, profitability, and operational performance through effective management of labor, food costs, and controllable expenses
Monitor key performance indicators and implement action plans to achieve business goals
Ensure consistent execution of recipes, food quality standards, and operational procedures
Oversee inventory management, ordering, receiving, and product controls
Manage shop technology platforms, including POS systems, scheduling software, and digital ordering platforms
Execute new menu launches, promotions, and operational initiatives
Team Leadership & Development
Recruit, hire, onboard, and develop high-performing team members
Create staffing plans and schedules that support operational needs and labor goals
Coach and develop Shift Supervisors and hourly team members through regular feedback and training
Foster a positive, inclusive, and performance-driven culture
Conduct performance evaluations, coaching conversations, and corrective action as needed
Build leadership capability within the team and create development opportunities for future growth
Guest Experience
Champion exceptional hospitality and service standards
Resolve guest concerns professionally and effectively
Ensure every guest receives a consistently positive experience
Serve as a brand ambassador within the local community
Maintain a welcoming, energetic, and guest-focused environment
Food Safety & Compliance
Maintain compliance with all local, state, and federal regulations
Ensure adherence to Department of Health, food safety, and sanitation standards
Maintain all required certifications and operational documentation
Uphold company policies, procedures, and workplace standards
Ensure a safe environment for guests and team members
What We’re Looking For
High school diploma or equivalent required
Culinary training or coursework preferred but not required
Active ServSafe and/or Department of Health certification, or ability to obtain certification within required timeframe
3–5 years of restaurant management experience with full operational responsibility
Experience managing both front-of-house and back-of-house operations
Proven success in hiring, scheduling, coaching, and performance management
Experience managing inventory, food costs, labor budgets, and operational metrics
Background in high-volume restaurant, café, bakery, or scratch-kitchen environments preferred
Strong leadership and team-building skills
Excellent organizational and time-management abilities
Strong business and financial acumen
Effective communication and conflict-resolution skills
Ability to analyze operational data and make informed business decisions
Comfortable using restaurant technology and digital platforms
Passion for hospitality, food quality, and team development
Physical Requirements
Ability to stand and walk for extended periods
Frequently lift and carry up to 25 pounds
Occasionally lift and carry up to 50 pounds
Ability to bend, reach, twist, and perform repetitive motions
Ability to work in a fast-paced kitchen environment with exposure to heat, cold, noise, and cleaning chemicals
Why Join PopUp Bagels?
Competitive salary and bonus opportunities
Leadership development and career growth opportunities
Supportive, team-oriented culture
Complimentary PopUp Bagels and schmear during shifts
Paid time off and eligible benefits
Opportunity to lead a growing, innovative hospitality brand
Direct impact on team development, shop performance, and guest experience
Additional Information
The duties and responsibilities of this position may be modified at any time to meet business needs. This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities.
Equal Opportunity Employer
PopUp Bagels is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all employees and applicants regardless of any protected characteristic under applicable federal, state, or local law.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.