General Manager of Concessions

Job description

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Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As a General Manager of Concessions at Gainbridge Fieldhouse, you will be responsible for leading your team members in executing The LevyDifference in regards to Concessions operations, human resources and financials. From hiring, training and developing team members to ensuring that all costs are met and quality show standards are maintained at all times, you will be representing Levy and communicating our philosophies and culture to all that you come in contact with.

Detailed Responsibilities

Holds team accountable to steps of service to deliver great guest service

Ensures that team members consistently deliver heartfelt hospitality to every guest, every time

Ensures team members have the tools necessary to complete their jobs

Ensures show quality standards are maintained at all times

Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members

Regularly obtains feedback from clients and guests to improve operations

Supports and communicates Levy initiatives

Respond and assist in any departmental guest service issues

Ensures execution of all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards

Acts as a liaison with the team, including partner s operational team, Levy team and other areas as needed to ensure efficient operational performance

Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations

Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event

Ensures that all security, safety and sanitation standards are achieved

Achieves daily sales and assigned cost goals

Achieves assigned budget goals

Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels

Employs good safety and sanitation practices

Practices proper product control and handling of all inventory and equipment

Follows and enforces responsible alcohol service policies

Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook

Forecasts and adequately schedules team members to meet operational needs and desired targets

Uses all performance management tools to provide guidance and feedback to team members

Promotes a cooperative work climate, maximizing productivity and morale

Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members

Interviews, hires, trains and develops team members according to Levy guidelines

Displays a positive attitude towards team members

Mentors department managers to develop their skills and leadership abilities

Other duties and responsibilities, as needed

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off (varies by site/state)

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

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Worksite address

indianapolis, IN, 46262, US

Who can apply

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