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Job description
General Manager of Concessions - Prudential Center
Levy Sector
Salary: $90,000 - $100,000
Pay Grade: 14
Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
As a General Manager of Concessions, you will be responsible for leading your team members in executing The Levy Difference in regards to operations, human resources and financials. From hiring, training and developing team members to ensuring that all costs are met and quality show standards are maintained at all times, you will be representing Levy and communicating our philosophies and culture to all that you come in contact with.
Detailed Responsibilities
Holds team accountable to steps of service to deliver great guest service
Ensures that team members consistently deliver heartfelt hospitality to every guest, every time
Ensures team members have the tools necessary to complete their jobs
Ensures show quality standards are maintained at all times
Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
Regularly obtains feedback from clients and guests to improve operations
Supports and communicates Levy initiatives
Respond and assist in any departmental guest service issues
Ensures execution of all menus, promotions and programs as outlined by the Director of Concessions in accordance with Levy standards
Acts as a liaison with the team, including partner s operational team, Levy team and other areas as needed to ensure efficient operational performance
Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations
Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event
Ensures that all security, safety and sanitation standards are achieved
Achieves daily sales and assigned cost goals
Achieves assigned budget goals
Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels
Employs good safety and sanitation practices
Practices proper product control and handling of all inventory and equipment
Follows and enforces responsible alcohol service policies
Ensures team members adhere to Levy guidelines as stated in the team member training manual and employee handbook
Forecasts and adequately schedules team members to meet operational needs and desired targets
Uses all performance management tools to provide guidance and feedback to team members
Promotes a cooperative work climate, maximizing productivity and morale
Conducts regularly scheduled meetings to ensure lines of communication are open between management and team members
Interviews, hires, trains and develops team members according to Levy guidelines
Displays a positive attitude towards team members
Mentors department managers to develop their skills and leadership abilities
Other duties and responsibilities, as needed
Skills And Experience
5+ years of experience in a food and beverage operational position
Bachelors degree in Hospitality Management is preferred
High level of computer literacy
Passion for hospitality, food, and retail
Excellent interpersonal and stakeholder management skills
Curious about Life at Levy? Check it out: Levy Culture
At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Time Off Benefits
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
For positions in Washington State, Maryland, or to be performed Remotely, paid time off benefits information.
Equal Opportunity Statement
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details:
Levy maintains a drug-free workplace.
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Worksite address
newark, NJ, 07175, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.