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Job description
Job Title: General Manager of Fulfillment and Operations
Job Type: Full-time; On-site
Responsibilities:
Develop, implement, and monitor operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives by department.
Plan, direct, control, implement and evaluate budgets for each location to achieve financial objectives.
Establish relationships with other departments, vendors, and customers to make decisions regarding operational activity and strategic goals.
Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
Devise strategies to implement process improvements to Provide strategic leadership and oversight for multiple warehouse and fulfillment operations.
Develop and execute operational strategies aligned with company objectives, customer expectations, and growth initiatives.
Lead daily operations including warehousing, order fulfillment, inventory control, shipping, receiving, transportation coordination, and customer support functions.
Establish operational goals, KPIs, and performance standards to ensure service, productivity, and financial objectives are achieved.
Drive continuous improvement initiatives focused on productivity, quality, accuracy, customer satisfaction, and cost reduction.
Develop scalable operational processes and infrastructure to support business expansion and evolving customer requirements.
Monitor operational metrics and implement corrective actions as needed to improve efficiency and performance.
Ensure all facilities maintain high standards related to safety, housekeeping, compliance, and operational excellence.
Oversee fulfillment operations to ensure accurate, timely, and cost-effective processing of customer orders across multiple channels.
Partner directly with customers to understand operational needs, service expectations, onboarding requirements, and performance concerns.
Serve as a senior escalation point for customer operational issues, service concerns, and fulfillment challenges.
Lead customer business reviews and operational meetings while maintaining strong client relationships.
Collaborate with Sales, Customer Service, IT, and Logistics teams to improve customer experience and operational execution.
Ensure service level agreements (SLAs), shipping timelines, inventory accuracy standards, and customer KPIs are consistently achieved.
Support implementation and onboarding of new customers, operational processes, and fulfillment programs.
Develop and manage operational budgets, labor plans, and capital expenditure initiatives.
Analyze operational and financial data to identify trends, risks, and opportunities for improvement.
Forecast staffing, operational capacity, and resource requirements based on customer growth and business demands.
Identify and implement strategies to improve profitability while maintaining service excellence.
Lead, mentor, and develop operational leadership teams across multiple facilities.
Foster a culture of accountability, teamwork, communication, safety, and continuous improvement.
Partner with Human Resources regarding recruiting, employee relations, disciplinary actions, and organizational development initiatives.
Ensure compliance with all company policies, OSHA requirements, labor laws, and operational regulations.
Champion workplace safety initiatives and ensure safety programs and training are effectively maintained.
Lead special projects and operational initiatives as and duties as assigned.
Directly supervises Operations Manager and Warehouse and Fulfillment Supervisors at two facilities. Two facilities may be combined into one in future.
Carries out managerial responsibilities in accordance with the organizations policies and applicable laws.
Responsibilities include training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Experience:
Strong knowledge of warehouse operations, fulfillment operations, inventory management, and supply chain best practices.
Proven leadership experience managing multi-site warehouse and fulfillment operations.
Strong customer-facing experience with the ability to build and maintain professional client relationships.
Demonstrated ability to lead operational growth and process improvement initiatives.
Experience managing operational budgets, labor planning, and financial performance.
Strong analytical and problem-solving capabilities with data-driven decision-making skills.
Excellent communication, presentation, and interpersonal skills.
Ability to effectively lead within a fast-paced, high-volume operational environment.
Proficiency with WMS systems, ERP platforms, Microsoft Office Suite, and operational reporting tools.
Experience with direct-to-consumer (DTC), retail, wholesale, and/or e-commerce fulfillment operations preferred.
Bilingual skills are a plus.
7+ years of progressive leadership experience in wine warehouse fulfillment operations.
5+ years of multi-site operational leadership experience preferred.
Experience managing customer relationships within a third-party logistics (3PL), fulfillment, distribution, or warehousing environment strongly preferred.
Bachelor’s degree in Supply Chain Management, Business Administration, Logistics,
Operations Management, or related field preferred. Equivalent combination of education and operational leadership experience may be considered
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Worksite address
napa, CA, 94559, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.