About this opportunity
American Packout of Philadelphia LLC lists this General Manager / Operating Partner opportunity in garden hills, Pennsylvania. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Description
About Us
We are a rapidly expanding, multi-state restoration company specializing in contents, inventory, packout, cleaning, and packback services following water, fire, and mold losses. Our contents division is growing fast, and we promote high accountability, operational excellence, and leadership development.
Position Summary
The Pack Out General Manager / Operating Partner leads all aspects of contents restoration operations — from initial on-site packout through inventory, storage, cleaning, and final packback. This role carries full accountability for crew performance, warehouse operations, customer and stakeholder communication, and job-level profitability. The position is structured on an ownership-track pathway , with the successful candidate expected to progress into strategic planning, financial ownership, and branch growth responsibilities.
Key Responsibilities
Operations Management
Oversee all packout operations, including on-site inventory, packing, transporting, cleaning, storage, and packback
Coordinate closely with mitigation, reconstruction, and warehouse teams to ensure smooth workflow and proper storage handling
Oversee warehouse organization, cleaning processes, ozone treatments, and item tracking
Maintain company equipment, vehicles, and storage areas, ensuring safety standards are followed at all times
Team Leadership
Manage and train packout technicians; assign daily tasks and ensure high standards of performance and accountability
Build and coach a high-performing team through delegation, feedback, and hands-on leadership
Documentation & Compliance
Perform detailed inventory using industry software such as JobNimbus, Encircle, ContentsTrack, or comparable systems
Ensure accurate documentation, including photos, item notes, non-restorable lists, chain-of-custody records, and customer signatures
Stakeholder Communication
Communicate proactively with customers, insurance adjusters, vendors, and internal departments
Serve as a primary point of contact throughout the project lifecycle, ensuring transparency and trust
Financial & Performance Oversight
Review job budgets, profit margins, labor utilization, and performance KPIs
Contribute to process improvements, SOP development, and operational scaling
Ownership-Track Responsibilities
Participate in strategic planning, operational forecasting, and branch growth initiatives as part of the ownership evaluation pathway
Qualifications
Experience
2–4+ years of Supervisor / Lead experience in contents, packout, warehouse management, inventory, or restoration
Core Competencies
Strong organizational skills with high attention to detail
Proven ability to manage teams, delegate effectively, and coach technicians
Excellent communication and customer-service skills
Tech‑savvy with restoration or inventory software (Encircle, ContentsTrack, JobNimbus, MICA, or similar)
Physical Requirements
Ability to lift 50+ lbs, move furniture, and manage the physical demands of packout operations
Comfortable working across varied environments and job conditions
Valid driver's license with a clean driving record
Benefits
Competitive compensation based on experience
Medical, dental, and vision insurance
Paid time off and holidays
Growth and long-term leadership opportunities within a national organization
Equal Employment Opportunity (EEO)
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any protected status under federal, state, or local law.
Americans with Disabilities Act (ADA)
This position requires standing, walking, bending, kneeling, lifting, and working in various indoor/outdoor environments. Reasonable accommodations may be made for qualified individuals with disabilities to perform essential job functions.
#J-18808-Ljbffr
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.