About this opportunity
Cold Storage Careers lists this General Manager - Operations opportunity in joliet, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are seeking an experienced, hands‑on General Manager to lead our temperature‑controlled warehouse facility in Joliet, IL. This leader will be responsible for overseeing daily operations, driving customer satisfaction, and ensuring operational efficiency across all departments.
The General Manager plays a critical role in building high-performing teams, strengthening customer partnerships, and delivering consistent service excellence in a fast‑paced cold storage environment.
Key Responsibilities
Report directly to the Regional Vice President of Operations
Oversee Customer Service Representatives (CSRs) and the Customer Service Department
Drive succession planning and leadership development for key personnel
Develop and lead transportation strategy, including import/export planning and execution
Guide and coach direct reports to maintain high morale, improve process efficiency, and build organizational capability
Lead continuous service level improvements and transportation network optimization initiatives
Work cross-functionally to minimize service disruptions and ensure smooth network flow
Promote effective and efficient labor practices across all departments
Education & Experience
Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, or related field preferred
7–10+ years of leadership experience in cold storage, warehouse, logistics, or distribution operations
Experience with import/export planning and execution
Experience managing customer service and warehouse teams in a fast‑paced environment
Experience working with Warehouse Management Systems (WMS)
Strong financial acumen and budgeting expertise
Operational leadership and team development
Customer relationship management
Knowledge of temperature‑controlled storage operations
Vendor management and contract negotiation
Process improvement and labor optimization
Excellent communication and decision‑making skills
Proficiency in Microsoft Office (Excel, Word, Outlook)
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Worksite address
joliet, IL, 60432, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.