About this opportunity
CoolWorks P.O. Box 383, Morrison, CO lists this General Manager / Operations Manager opportunity in salmon, Idaho. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About the Role
The General Manager / Operations Manager owns the full business of Boundary Expeditions. This person runs sales, guest experience, river operations, the guide team, finances, and the BE property, and leads trips on the water.
Boundary is coming off its most successful season to date, with a pro guide team, established systems, healthy revenue, and a solid brand in place. The next GM will protect that standard and grow it: every guest should leave having had the trip of a lifetime, and every season should leave the company stronger than the last.
Key Responsibilities
Sales, Marketing, and Brand
Serve as the primary sales contact, following up on inbound inquiries
Track leads on CRM and log closed sales for invoicing
Work with accounting to make sure every guest is invoiced
Design, edit, and share trip marketing materials and invite flyers
Supply photos and assets for all advertising, and approve ad designs for media and social
Post consistently on Facebook and Instagram, and curate the Boundary brand image and style
Guest Communications
Act as the primary contact for every registered guest
Plan trip logistics and charter trip orientation meetings
Answer guest questions and resolve date conflicts, pricing concerns, and similar issues
Design and draft the full Campaign Monitor email series: Welcome, Trip Prep, Logistics, How to Pack, Pre Trip, and Post Trip
Operations
Build the season schedule for guides, drivers, flights, Flying B lunches, and the wellness coordinator
Coordinate weekly logistics with drivers, Gem Air, hotels, and Flying B Handle weekly trip prep: recreation.gov reservations, camp selection, permits, manifests, and pack lists
Lead pre trip and post trip meetings, distribute gratuity, and enter payroll
Take, edit, and upload river photos to Drive, and make sure miscellaneous guest invoices are entered correctly
Handle annual insurance, licensing, and Forest Service use reporting
Maintain and organize Google Drive and Dropbox
Maintain all gear, equipment, and vehicles
Manage retail product, inventory, and POS sales
Drive the guest bus when needed (CDL required)
Team Leadership
Hire, manage, and train experienced crew
Set the vision, professional standard, and team culture
Handle team HR issues, act as liaison to the HR team, and document injuries and complaints
Trip Leading
Lead the guide team and guests safely and competently in the backcountry, setting the tone for a trip of a lifetime
Run daily guide team meetings
Deliver daily guest briefings, assign guest boats, and plan special activities
Finance and Property
Own revenue, expenses, the annual budget, and year end reporting
Oversee vendor accounts (gas stations, grocer, and others) and supplier accounts (gear, equipment, retail, guide pro deals)
Oversee BE property upkeep and maintain strong neighbor and community relationships
Qualifications
Required
Several years of multiday river guiding and trip leading experience in a backcountry setting
Proven experience managing a team, a budget, and day to day business operations
Current Wilderness First Responder (or higher) and CPR certification
Valid CDL, or the ability to obtain one before the season
Strong written and verbal communication skills with guests, staff, vendors, and partner
Highly organized, detail oriented, and able to manage many moving parts during peak season
Comfortable with sales, customer service, and handling sensitive guest or staff issues
Preferred
Experience on the Middle Fork of the Salmon River or with Forest Service permitted operations
Familiarity with recreation.gov permitting and use reporting
Photography, graphic design, or social media skills Mechanical ability to maintain gear, trailers, and vehicles
Position Details
Title: General Manager / Operations Manager, Boundary Expeditions
Reports to: Outlaw Partners COO, Josh Timon
Type: Full time, year round, with extended days and time on the river during the season
Location: Boundary Expeditions boathouse (Salmon, ID) and the Middle Fork of the Salmon
River
Compensation: To be discussed
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Worksite address
salmon, ID, 83467, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.