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Job description
Position Summary
The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.
Core Responsibilities
Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction in each interaction.
Coordinate special programs, functions and incentives to improve guest service.
Work in a cooperative and friendly manner with fellow associates.
Effectively lead the Executive Committee to reach the goals of the property.
Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
Ensure the property is compliant in all departments, growing the business year over year.
Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
Coach and develop leaders to exceed performance expectations.
Compensation & Benefits
Base Salary: $125,000 - $135,000 Commensurate with experience, qualifications, and market alignment
Bonus: Up to 50% Quarterly incentive plan tied to performance metrics
Health Benefits: Medical, dental, and vision insurance
Retirement: 401(k) with company match
Time Off: Paid vacation, holidays, and personal days
Perks: Discounted hotel stays across the portfolio
Growth: Career development and advancement opportunities
Culture: People-first environment focused on excellence and innovation
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
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Worksite address
dallas, TX, 75215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.