About this opportunity
Kaizen Lab Inc. lists this General Manager Phenix City, Alabama opportunity in phenix city, Alabama. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are seeking an experienced and customer-focused Hotel General Manager to oversee all aspects of hotel operations. The ideal candidate will lead daily operations, drive guest satisfaction, manage staff performance, ensure financial profitability, and maintain high service standards across all departments.
The Hotel General Manager will be responsible for creating an exceptional guest experience while achieving operational and revenue goals.
Key Responsibilities
Operations Management
Oversee daily hotel operations including front office, housekeeping, food & beverage, maintenance, and guest services
Ensure compliance with company policies, brand standards, and local regulations
Maintain high standards of cleanliness, safety, and guest satisfaction
Monitor operational efficiency and implement process improvements
Staff Leadership
Recruit, train, supervise, and evaluate department managers and hotel staff
Foster a positive, professional, and service-oriented work environment
Conduct performance reviews and support employee development
Manage staffing schedules and labor costs
Guest Experience
Address guest concerns and resolve escalated issues promptly
Ensure exceptional customer service standards are consistently maintained
Monitor guest feedback and online reviews to improve service quality
Financial Management
Develop and manage hotel budgets
Monitor revenue, expenses, payroll, and profitability
Analyze financial reports and implement strategies to improve performance
Drive occupancy, ADR, and RevPAR goals
Sales & Business Development
Support sales and marketing initiatives to maximize occupancy and revenue
Build relationships with corporate clients, travel partners, and local businesses
Identify opportunities for growth and market expansion
Compliance & Safety
Ensure compliance with health, safety, labor, and licensing regulations
Maintain security and emergency procedures
Oversee property maintenance and vendor relationships
Qualifications
Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
5+ years of hotel management experience, including leadership responsibilities
Strong knowledge of hotel operations, budgeting, and customer service
Excellent leadership, communication, and problem-solving skills
Experience with hotel management software and PMS systems
Ability to work flexible schedules including weekends and holidays
Preferred Skills
Multi-department leadership experience
Strong financial and analytical abilities
Conflict resolution and decision-making skills
Knowledge of hospitality industry trends and best practices
Brand experience with major hotel chains preferred
Compensation & Benefits
Competitive salary
Performance bonuses
Health, dental, and vision insurance
Paid time off
Employee hotel discounts
Retirement plan options
Professional development opportunities
We are looking for a dynamic leader who is passionate about hospitality and committed to delivering outstanding guest experiences. If you thrive in a fast-paced environment and have a proven track record in hotel management, we encourage you to apply.
#J-18808-Ljbffr
Worksite address
phenix city, AL, 36868, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.