About this opportunity
Feast Enterprise LLC lists this General Manager opportunity in phoenix, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
General Manager
Reporting to the District Manager, the General Manager will be responsible for overall restaurant operations including execution and management of staff, controllable profit plan achievement, guest count growth, and sales building activities. Additional responsibilities include focus on employee selection, retention, continuous operational improvement, and a strong commitment to hospitality and guest satisfaction. General Managers must have a strong commitment to and exhibit Denny's Guiding Principles when interacting with others.
Job Responsibilities
These are areas of performance in which the General Manager must be successful to meet their accountabilities:
Guests
Makes sure that all Restaurant Managers and employees put “Guests First” to ensure a respectful and enjoyable environment, satisfied guests, and repeat business.
People
Attracts, hires, develops, coaches, and retains Restaurant Managers and hourly employees to ensure an engaged, high-performing team. Does so by:
Working to create and maintain a respectful and enjoyable environment for our employees.
Recruiting and selecting effectively.
Using corporate training programs, individual development plans, and work assignments to develop employees' knowledge and skills.
Providing timely, constructive coaching and feedback.
Restaurant Operations
Directs restaurant operations to ensure that Denny's Brand Standards for food and facilities are consistently achieved. Does this by:
Making sure food preparation, handling, and storage guidelines are consistently followed.
Enforcing sanitary practices for the general cleanliness and maintenance of the restaurant.
Growth
Drives sales, guest count, and profit for the restaurant by:
Developing and executing a local store marketing plan.
Building strategic relationships in the community with civic, business, school, and professional organizations.
Ensuring timely and quality implementation of all Divisional and National marketing promotions and co‑op marketing initiatives.
Financials
Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved.
Security
Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.
Asset Management
Monitors to ensure that proper cash handling and inventory management procedures are in place to protect and conserve company assets.
Compliance
Maintains compliance with all Denny's employment policies, as well as state, local, and federal regulations.
Problem Resolution
Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the District Manager or Human Resources Manager, as appropriate.
Teamwork
Performs other duties as needed or assigned; willingly assists others without being asked.
Competencies
Focusing on Guests
Has a “Guests First” mindset. Understands who his/her guests are and is dedicated to exceeding their expectations. Puts guests first while balancing the needs and priorities of the business to create win/win solutions.
Driving for Results
Is “Hungry To Win” for self, team, and Brand. Pushes self and others for results that move the business forward. Can be counted on to meet or exceed goals successfully.
Working Collaboratively
Values and lives the “Power of We” through words and actions. Works well with all people – guests, franchisees, support employees, supervisors, subordinates, peers, vendors, etc. Is able to build and effectively manage productive relationships. Recognizes individual's contributions and works with and through others to achieve common goals.
Personal Accountability and Decision Making
Earns the respect and trust of others by taking initiative and honoring commitments. Makes timely, informed decisions and owns outcomes for those decisions. Is open to new and differing perspectives when making a decision. Understands the impact of his/her words and actions and strives to be a positive influence on others.
Managing Talent
Understands the Denny's family is our most important asset and sees each member of the team as a valuable part of the whole. Surrounds self with the best team and makes tough, yet timely and appropriate, people decisions. Provides effective, timely feedback and coaching. Selects strong, competent candidates and is able to develop strong leaders by providing challenging assignments.
Leadership Courage
Acts and leads with conviction; stands up for self and team appropriately. Speaks up professionally and promptly to address issues and provide solutions. Gives others direct, timely, and constructive feedback.
Business Acumen
Keeps how the business works and how it relates to the marketplace. Open to innovative ways to achieve solutions to move the business forward. Sees the “big picture”; understands how operational and support functions work together for the growth and success of the business.
Essential Functions
Must be able to lift a tray weighing up to 25 lbs
Must be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in office, store rooms, service areas, walk-in coolers, and freezers
Must be able to bend, stoop, reach, lift, and grasp
Must be able to hear well in a loud environment to respond to employee and guest needs
Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
Must be able to operate point-of-sale system and differentiate between monetary denominations
Must be able to work with all Denny's menu products
Must be able to work with potentially hazardous chemicals
Must have sufficient mobility to move and operate in confined work area
Must be able to work inside and outside the restaurant
Must be able to observe staff and all aspects of restaurant operations
Must be able to stand and walk during an 8 to 10 hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business
Must be able to tolerate extreme temperature changes in kitchen and freezer areas
Position Qualifications
Minimum of 3 years of experience in restaurant, hospitality, or retail management; additional operations and/or leadership experience strongly preferred
Associate's or Bachelor's degree preferred or equivalent combination of education and experience
Food Safety Manager certification required
Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
Ability to communicate effectively, both orally and in writing, in the English language
Possesses basic math skills (add, subtract, multiply, divide)
Places a value on diversity and shows respect for others
Proven ability to problem solve and handle high stress situations
Interprets financial statements and understands contributing factors
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Worksite address
phoenix, AZ, 85003, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.