About this opportunity
Southern Home Services lists this General Manager opportunity in pleasant valley, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join to apply for the General Manager role at Southern Home Services
Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.
In This Role, You Will Be Responsible For
Create, communicate, and implement the mission and strategic direction, ensuring every employee feels their role is crucial to the organization's success and that they are part of a larger purpose.
Lead managers across various layers of a successful organization, guiding them to align with and achieve the company’s strategic objectives.
Formulate and implement the company’s strategic plan, collaborating with all levels of the organization to ensure effective execution and alignment with business goals.
Stay informed about the competitive landscape, including external and internal factors, market opportunities, industry developments, and emerging standards.
Guide the organization through change, including expanding business offerings and exploring innovative ideas and methods.
Evaluate organizational success using key strategic metrics to assess ongoing performance and make necessary adjustments, utilizing measurable aspects of the work environment.
Manage and develop leadership staff, including hiring, terminating, and disciplining employees; scheduling; setting priorities; conducting staff meetings; counseling; evaluating performance; and directing work assignments to optimize resource use and customer satisfaction.
Collaborate with the executive team and senior leadership to ensure well-considered, timely decisions, and effectively communicate ideas and directions throughout the organization.
Assess workload distribution to optimize manpower utilization and maximize profitability.
Ensure adherence to all processes and procedures, maintaining compliance with safety and company regulations.
Assume full financial responsibility for the organization’s operations.
Address customer escalation issues and ensure customer satisfaction.
Identify and recommend areas for improvement, striving to enhance overall efficiency and effectiveness.
Additional duties as assigned.
Required Qualifications
5 years of managerial experience with a proven track record of leading and managing diverse teams effectively.
Demonstrated experience managing Profit and Loss statements, including budgeting, financial forecasting, and cost control, with a minimum of 3 years in a similar role.
A successful track record in business-to-consumer sales within the home services sector, with proven ability to drive revenue growth and meet sales targets.
Experience overseeing day-to-day operations, including service delivery, customer satisfaction, and quality control, ensuring efficient and effective business processes.
Ability to develop and implement strategic plans to achieve company goals, drive business growth, and adapt to industry changes.
Skills in maintaining and enhancing customer relationships, addressing escalated issues, and ensuring high levels of customer satisfaction.
Experience in recruiting, training, and developing staff, including setting performance expectations, conducting evaluations, and fostering a positive work environment.
Proven ability to manage and lead through change, including business expansion, process improvements, and the adoption of new technologies or methods.
Strong verbal and written communication skills, with the ability to effectively convey information to employees, customers, and stakeholders.
Proficiency in using data to make informed decisions, assess performance, and identify areas for improvement.
Preferred Qualifications
Industry knowledge of HVAC, plumbing, and electrical systems, including current standards, regulations, and best practices.
Knowledge of and experience with industry regulations, safety standards, and compliance requirements specific to HVAC, plumbing, and electrical services.
Experience using Service Titan is highly preferred
Customer Relationship Management (CRM) software experience is desirable.
The Physical Requirements Of This Job Include
Perform work while sitting and/or standing at an individual work station or office
Communicate verbally via phone or other communication device
Ability to stand, walk and sit; talk or hear, both in person and by telephone
Use hands to type, handle or feel objects or controls; reach with hands and arms
Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds
Work is usually performed in an indoor office environment
Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.
Benefits
Generous bonus plan based on performance
Auto Allowance
Comprehensive Medical, Dental and Vision Benefits
Paid Training
Discount Gym Membership
Employee discounts
401K Plan with match and no vesting
Flexible spending account
Health savings account
Life insurance
Paid time off
Company paid Short Term Disability
Advertised pay is avg base plus bonuses for the General Manager position
This is an Exempt position.
Southern Home Services is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Utilities
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.